Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lolita Langinbelik

Kahului,HI

Summary

Highly experienced Inside Sales Representative known for exemplary team-building and oversight skills, and gifted at working with all types of personalities, very easy to get along with.

Qualified Sales Representative with proven track record in building strong customer relationships and driving sales growth. Successfully increased customer satisfaction through solutions and effective communication. Successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Overview

21
21
years of professional experience

Work History

Inside Sales Representative

Kula Produce , Freshpoint Hawaii
09.2009 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with customers and providing insightful product recommendations and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Monitored daily inventory activities closely, adjusting approaches accordingly to maintain daily sales.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Sales Associate and Account Receivable

Maui Safety System
04.2008 - 08.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Airline Customer Service Agent

Aloha Airlines
02.2005 - 08.2008
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Collaborated with team members to achieve high levels of performance in demanding situations.

Education

No Degree -

Maui Community College
Kahului, HI

High School Diploma -

Waipahu High School
Waipahu, HI
05-1999

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Relationship development
  • Superior organizational skills
  • Customer relationship management
  • Email and phone etiquette
  • Organized and efficient
  • Issue resolution
  • Goal setting
  • Sales expertise
  • Lead qualification

Timeline

Inside Sales Representative

Kula Produce , Freshpoint Hawaii
09.2009 - Current

Sales Associate and Account Receivable

Maui Safety System
04.2008 - 08.2009

Airline Customer Service Agent

Aloha Airlines
02.2005 - 08.2008

No Degree -

Maui Community College

High School Diploma -

Waipahu High School

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