Lo'Lita Orr

Managed Loan account for Auto dealerships which consist of collecting past due account set up payment plans deferments and modifications. Monitor and analyze accounts to make sure accounts are current if vehicle are in accidents Insurance claims are filed info is taken documentation of all accounts and info.

*make sure accounts are up to date if not solid commitment to payments are set

*Follow up on Bk accounts acknowledgement of C&D accounts

*Follow up on cars out for repo .maintain repossession of vehicles for non payment

*Chase on accounts ,set up for legal procedures

• Worked for over 94 Banks verify Homeowners Insurance as well as flood insurance
• Verifying that an up to date declaration is on file have,have it sent to us and updated with us listed as lienholder
• Prepare work to be processed by gathering , sorting , organizing and recording data
• Making sure the right amount of coverage was on property for the value of property.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Emphasize the features of products to the highest and how they work for the customer.
• Negotiate prices and terms and prepare the agreement to close the deal.
• Responded to customer requests, offering excellent support identify prospective customers and benefits of leads generated .

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.