Thomas Porter
Virginia Beach,VA
Summary
Accomplished Recovery Specialist with 15+ years of experience in debt recovery and customer service within the finance industry. Expert in skip tracing and negotiating payment plans, effectively mitigating losses while adhering to all collection laws. Proven ability to enhance customer relations and streamline processes for collateral remarketing. Highly skilled in utilizing advanced recovery databases and maintaining compliance with industry regulations. Consistently recognized for exceptional reliability, punctuality, and commitment to high quality work.
Overview
24
24
years of professional experience
Work History
Skip Tracing, Recovery Administrator, Customer Service Representative, Account Representative
Tidewater Finance Company
08.2002 - Current
Education
Associates Degree - Business Management
Community College of Allegheny County
Pittsburgh, PA06-1997
Skills
- Utilized skip tracing techniques to locate hard-to-find debtors and collateral, collecting over a million dollars for the company
- Working with debtors by setting them up on payment plans to keep them in the collateral, thus mitigating loss for the company and keeping strong relationships with customers
- Provided exceptional customer service by addressing inquiries and concerns from debtors professionally and efficiently making sure concerns are handled
- Adhering to all state, local and federal collection and repossession laws and keeping up to date with changes
- Review tow/impound notices and negotiate fees on collateral if deemed worth bailing out
- Work with other departments after the repossession to make sure the collateral is set for remarketing at auction
Languages
English
Native or Bilingual
Timeline
Skip Tracing, Recovery Administrator, Customer Service Representative, Account Representative
Tidewater Finance Company
08.2002 - Current
Associates Degree - Business Management
Community College of Allegheny County