Lolly Echavaria
Mililani Town,HI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Front Desk
Hyatt Place Waikiki Beach
06.2024 - 02.2025
- Check in/out guest
- Billing / Audit
- Assist guest with room arrangements
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Front Desk Manager
Romer at the Ambassador Hotel
03.2024 - 07.2024
- Check in/out guest into hotel
- Audit
- Created weekly work schedule
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Guest Service Agent
Hawaiian Airlines
01.2018 - 02.2024
- Check in passengers for their flight
- Board/Deplane aircraft.
- Bag Handling
- Greeted passengers upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for passengers.
- Handled customer complaints to satisfy and retain passengers.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Inbound Sales
Spectrum Communications
01.2011 - 08.2023
- Schedule installation for cable/internet/home phone
- Mentor new hires / Training
- Billing
- Implemented quality monitoring procedures for inbound sales calls, ensuring consistent adherence to company standards while identifying areas for improvement.
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
Education
High School Diploma -
Waipahu High School
Waipahu, HISkills
- Guest relations
- Reservation management
- Billing procedures
- Staff training
- Customer service
- Conflict resolution
- Communication skills
- Team collaboration
- Time management
- Multitasking Abilities
- Computer skills
- Decision-making
- Dependable and responsible
- Teamwork and collaboration
- Attention to detail
Timeline
Front Desk
Hyatt Place Waikiki Beach
06.2024 - 02.2025
Front Desk Manager
Romer at the Ambassador Hotel
03.2024 - 07.2024
Guest Service Agent
Hawaiian Airlines
01.2018 - 02.2024
Inbound Sales
Spectrum Communications
01.2011 - 08.2023
High School Diploma -
Waipahu High School
Similar Profiles
Raimonda OnjeaRaimonda Onjea
Assistant General Manager at Hyatt Place Waikiki BeachAgmAssistant General Manager at Hyatt Place Waikiki BeachAgm
Azucena MasariegozAzucena Masariegoz
Housekeeper at Hyatt Centric Waikiki BeachHousekeeper at Hyatt Centric Waikiki Beach
Randy Teves-AbanRandy Teves-Aban
Waithelp at Hyatt Regency Waikiki Beach Resort And SpaWaithelp at Hyatt Regency Waikiki Beach Resort And Spa