Lolohea Makaafi
Tacoma
Summary
Highly motivated professional with experience in both customer service and manufacturing environments. Recognized for strong teamwork, effective time management, and a proactive approach to personal and professional growth. Skilled at collaborating with colleagues, handling tasks efficiently, and contributing to a productive and positive work environment. Committed to continuous improvement and delivering high-quality results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alaska Airlines
SeaTac
01.2021 - Current
- Assisted passengers with check-in and boarding procedures efficiently.
- Resolved customer inquiries and concerns using effective communication skills.
- Coordinated luggage handling and ensured timely delivery to passengers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled high call volumes while maintaining professionalism and courtesy.
- Handled customer inquiries through phone and email communication.
Warehouse Worker
Tool Gauge & Machine Works
Tacoma
08.2018 - 12.2020
- Collaborated with team members to maintain a safe and organized workspace.
- Inspect finished products for any imperfections or flaws that may have occurred during the manufacturing process.
- Ability to inspect molded parts utilizing conventional machine shop inspection tools
- Studied blueprints, work orders or machining instructions to determine product specifications, tool requirements and operational sequences.
Education
High School Diploma -
Federal Way High School
Federal Way, WA05-2018
Skills
- Reviewed project plans and documentation to understand objectives, timelines, and scope of work
- Safely operated equipment and tools to organize, move, and manage materials efficiently
- Verified completed tasks to ensure accuracy, quality, and compliance with established standards
- Performed physical duties responsibly, including lifting and transporting materials weighing 10–35 lbs
- Collaborated with team members to maintain a safe, organized, and productive work environment
- Experienced in working with metals, Solvents, Coolants and plastic molding materials safely and efficiently
- Handling customer calls and resolving issues with professionalism
- Coordinating luggage and logistics for seamless operations
- Collaborating effectively within teams to achieve goals
- Communicating clearly and persuasively, both verbally and in writing
Timeline
Customer Service Representative
Alaska Airlines
01.2021 - Current
Warehouse Worker
Tool Gauge & Machine Works
08.2018 - 12.2020
High School Diploma -
Federal Way High School