Lon Beckwith
Sebring,FL
Summary
Customer-focused Instacart Shopper experienced in personal shopping, in-store product selection, and delivery. Achieved customer loyalty through effective communication and commitment to delivering products on time and in optimal condition. Dynamic General Manager with expertise in driving profitability and sales through strategic planning and operational efficiency. Delivered growth by motivating and developing diverse teams in fast-paced environments.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Instacart Shopper
Instacart
Sebring, Florida
07.2024 - Current
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Provided exceptional customer service throughout the shopping experience.
- Managed multiple orders simultaneously while maintaining quality standards.
- Packaged groceries efficiently for timely delivery to customers.
- Navigated store layouts to locate products quickly and accurately.
- Selected items according to customer orders and preferences.
General Manager
Pizza Hut
Harrison City, Pennsylvania
08.2021 - 08.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff schedules and delegated tasks to optimize workflow.
- Implemented training programs for new employees to enhance service quality.
- Monitored inventory levels and coordinated supply orders for timely delivery.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Wendys Restaurant
Latrobe, Pennsylvania
08.2011 - 08.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and ensured compliance with company policies.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed staff schedules and delegated tasks to optimize workflow.
- Implemented training programs for new employees to enhance service quality.
- Monitored inventory levels and coordinated supply orders for timely delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted performance evaluations and provided feedback to team members regularly.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Ensured compliance with local health department regulations regarding food safety standards.
Manager
Ruby Tuesday
Sebring, Florida
08.2001 - 08.2010
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and supervised staff to improve team performance and efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored customer feedback to enhance dining experience and service quality.
- Coordinated inventory management and ordered supplies for kitchen and bar areas.
Dock Worker
Estes Trucking
West Middlesex, Pennsylvania
08.1998 - 08.2000
- Loaded and unloaded trailers according to safety protocols and procedures.
- Operated forklifts to move freight efficiently within the loading dock.
- Inspected cargo for damage before loading onto delivery vehicles.
- Collaborated with team members to prioritize shipments for timely dispatch.
- Communicated effectively with drivers regarding loading schedules and procedures.
Education
Hempfield Area High School
Greensburg, PASkills
- Delivery routing
- Order processing
- Inventory control
- Customer interaction
- Food safety standards
- Employee scheduling
- Financial oversight
- Issue resolution
- Detail orientation
- Dependability
Certification
- Food safety certification
Affiliations
- Sound technician at church
- Hiking
- Helping others
References
References available upon request.
Timeline
Instacart Shopper
Instacart
07.2024 - Current
General Manager
Pizza Hut
08.2021 - 08.2024
General Manager
Wendys Restaurant
08.2011 - 08.2020
Manager
Ruby Tuesday
08.2001 - 08.2010
Dock Worker
Estes Trucking
08.1998 - 08.2000
Hempfield Area High School