Lon Schaeffer
Cedar Rapids,IA
Summary
Dynamic Lead Customer Service Representative with expertise in team leadership and conflict resolution. Proven ability to enhance customer satisfaction and streamline operations, ensuring effective communication and positive client relationships.
Overview
29
29
years of professional experience
Work History
Lead Customer Service Representative
Mailing Services INC
Cedar Rapids, IA
07.2013 - Current
- Led team of customer service representatives to enhance service delivery and improve customer satisfaction.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Managed vendor relationships to ensure quality compliance and timely deliveries.
- Analyzed market trends to identify opportunities for cost savings and strategic sourcing.
- Sourced vendors, built relationships, and negotiated prices.
- Streamlined billing processes, resulting in timely invoicing and improved cash flow.
- Organized and prepared billing documentation.
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and efficiency.
- Collaborated with cross-functional teams to resolve scheduling conflicts and improve workflow processes.
- Streamlined data entry procedures for faster input and retrieval of information.
- Prepared packages for shipment by weighing items, calculating postage costs, and applying appropriate labels or tags as needed.
- Sorted mail according to established procedures, expediting delivery times for recipients in various locations.
- Trained new employees on postal procedures and best practices, fostering a supportive work environment that encouraged growth.
Scheduling Coordinator
Gazette Communications / Color Web
Cedar Rapids, IA
05.1997 - 06.2013
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Education
High School Diploma -
George Washington HS
Cedar Rapids, IA05-1990
Skills
- Work prioritization
- Order processing
- Database maintenance
- MS office applications
- Multitasking and organization
- Customer service
- Problem-solving
- Attention to detail
Timeline
Lead Customer Service Representative
Mailing Services INC
07.2013 - Current
Scheduling Coordinator
Gazette Communications / Color Web
05.1997 - 06.2013
High School Diploma -
George Washington HS