Lona Fried
Corvallis,OR
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Host
Forum Social House
07.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Barista
STARBUCKS COFFEE COMPANY
06.2021 - 09.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Starbucks Coffee Clerk
Safeway/Starbucks
10.2020 - 03.2021
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Courtesy Clerk
Safeway
05.2020 - 10.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Science - Business Administration
Oregon State University
Corvallis, OR06.2026
High School Diploma -
Bothell High School
Bothell, WA06.2022
Skills
- Hospitality and Professionalism
- Ability to Adapt
- Resolving Complaints
- Operational Efficiency and Safety
- Energetic and Outgoing
- Detail-Oriented
Languages
Japanese
Native or Bilingual
Timeline
Host
Forum Social House
07.2023 - Current
Barista
STARBUCKS COFFEE COMPANY
06.2021 - 09.2022
Starbucks Coffee Clerk
Safeway/Starbucks
10.2020 - 03.2021
Courtesy Clerk
Safeway
05.2020 - 10.2020
Bachelor of Science - Business Administration
Oregon State University
High School Diploma -
Bothell High School
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