Lona Imhoff
Madison,WI
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Dental Health Associates
Madison
09.2023 - 03.2025
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Food Runner
The Harvey House
Madison, WI
07.2021 - 05.2023
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Facilitated seamless communication between kitchen and serving staff, enhancing service efficiency.
- Fostered a collaborative atmosphere for both service areas.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
Education
Culinary Arts
Southwest Technical College
Fennimore, WIHigh School Diploma -
Iowa Grant High School
Livingston, WI05.2016
Skills
- Patient coordination
- Insurance verification
- Medical documentation
- Customer service
- Team collaboration
- Handling customer complaints
- Quality inspection
- Data entry
- Customer relationship management
- Documentation and reporting
- Account management
- Problem detection and resolution
Timeline
Patient Coordinator
Dental Health Associates
09.2023 - 03.2025
Food Runner
The Harvey House
07.2021 - 05.2023
Culinary Arts
Southwest Technical College
High School Diploma -
Iowa Grant High School