Lona Kiser
Mount Sterling,KY
Summary
Determined Managment with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.,
Overview
10
10
years of professional experience
Work History
Manager of Business Development and Sales
SUBWAY®Restaurants
03.2003 - 11.2008
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Conducted market research to discover new leads, opportunities and messaging.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Created customer loyalty programs to increase repeat business.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Developed useful pricing models to maximize profit margins and generate leads.
Warehouse Floor Manager
ValPack
02.2003 - 01.2008
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Restaurant Waitress
Sony's BBQ
07.1998 - 05.2002
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Education
Associate of Applied Science - Medical Coding And Reimbursement
Bryant And Stratton College
Buffalo, NY08.2024
High School Diploma -
Jack C Hays High School
Buda, TX01.1995
Skills
- Business Requirements Gathering
- Sales Records Management
- Trend Analysis
- Consumer Protection
- Customer Order Management
- Plan Sales
- Store Displays
- Closing Techniques
- Delivery Schedules
Timeline
Manager of Business Development and Sales
SUBWAY®Restaurants
03.2003 - 11.2008
Warehouse Floor Manager
ValPack
02.2003 - 01.2008
Restaurant Waitress
Sony's BBQ
07.1998 - 05.2002
Associate of Applied Science - Medical Coding And Reimbursement
Bryant And Stratton College
High School Diploma -
Jack C Hays High School
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