Lona Malone
Kuna,ID
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Banking Specialist
Idaho State Treasurer's Office
06.2019 - Current
- Processed ACH, wire transfers, foreign currency exchanges, deposits, and withdrawals with precision and compliance.
- Resolved transaction errors, account discrepancies, and balance variances by researching and creating detailed reports and spreadsheets.
- Provided responsive customer service by addressing financial inquiries and resolving account-related issues.
- Kept informed of banking regulations, consumer protection standards, and fraud prevention measures.
- Managed cash drawer operations and vault activities while adhering to security protocols and internal controls.
Server/Bartender
McGrath's Fish House
Boise, Idaho
10.2013 - 04.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Prepared and served diverse cocktails and beverages with efficiency.
- Managed daily cash intake by counting registers and tabulating profits.
- Organized stock room supplies for timely retrieval and replenishment.
- Cultivated positive relationships with staff, customers, and vendors.
- Trained new team members on service standards and menu details.
Education
High School Diploma -
Salmon River High School
Riggins, ID05-1998
Some College (No Degree) - Athletic Training
Boise State University
Boise, IDSkills
- Bank Account Reconciliation
- Financial Data Processing
- Data Entry & Analysis
- Discrepancy Research and Resolution
- Policy & Procedure Compliant
- Professional Communication
- Team-oriented collaboration
- Exceptional customer service
- Attention to detail
- Trustworthy and Reliable
Technical Skills
- Luma
- State Financial & Accounting Systems
- Microsoft (Excel, Outlook, Word)
- Adobe
Affiliations
- Billiards (Pool) Player, Paddleboarding, Hiking, Traveling
Accomplishments
- STO, Boise Idaho
Banking Specialist 2023-Current
Administrative Assistant 2019-2023
McGrath's Fish House, Boise Idaho
Certified Trainer/Manager, Bartender 2015-2019
Server 2013-2019
Timeline
Banking Specialist
Idaho State Treasurer's Office
06.2019 - Current
Server/Bartender
McGrath's Fish House
10.2013 - 04.2019
High School Diploma -
Salmon River High School
Some College (No Degree) - Athletic Training
Boise State University