Lonay Newton
Shepherd
Summary
Dedicated and customer-focused professional with over six months of customer service experience and a strong aptitude for technical problem-solving. Comfortable working in fast-paced, remote environments and skilled in troubleshooting desktop systems, internet connectivity, and operating system issues. Excellent communication, collaboration, and solution-oriented skills with a commitment to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
04.2023 - 02.2025
- Delivered high-quality customer support in fast-paced, service-oriented environment.
- Used strong listening and communication skills to understand issues and provide accurate resolutions.
- Diagnosed and resolved client concerns, escalating technical issues appropriately.
- Followed established processes and procedures to ensure consistent service delivery.
- Collaborated with team members to achieve performance goals and boost customer satisfaction.
- Maintained professionalism and patience when assisting challenging customer situations.
- (If you have any technical or remote support experience, list it here with specific duties like troubleshooting, ticket management, system setup, etc.)
Senior Resolution Coordinator
Walmart
01.2020 - 2023
- Streamlined resolution processes to enhance customer satisfaction and improve response times.
- Collaborated with cross-functional teams to identify root causes of customer issues.
- Analyzed customer feedback to develop actionable insights for service improvements.
- Trained new team members on resolution protocols and best practices for efficiency.
Education
High School Diploma - Graphic Design
Oak Forest Academy
Dallas TxSkills
- Windows Operating Systems
- Internet Connectivity Troubleshooting
- Ticketing & Issue Tracking Systems
- Typing Speed: 25 WPM
- Remote Support Tools & Communication Platforms
- Basic Browser & PC Configuration
Websites
Accomplishments
- Proven ability to troubleshoot technical issues related to internet service, operating systems, and PC configurations.
Additional Information
- Over 18 years of age (required)
- Comfortable and experienced with Windows-based desktop systems
- Dedicated workspace with reliable high-speed internet (meets Teleperformance remote requirements)
Timeline
Customer Service Representative
Walmart
04.2023 - 02.2025
Senior Resolution Coordinator
Walmart
01.2020 - 2023
High School Diploma - Graphic Design
Oak Forest Academy