
Customer Service Professional with 5+ years of experience in financial services, healthcare claims, and high-volume call centers. Expertise in client support, account management, dispute resolution, data entry, and regulatory compliance. Proficient in Microsoft Office, CRM systems, and providing accurate, customer-focused service in fast-paced environments.
Maintained quality, productivity, and customer satisfaction metrics.
Protected confidential patient and policyholder information.
Reviewed claim submissions for completeness and correctness, improving turnaround.
• Delivered high-volume inbound customer support.