Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonyia Stewart

Jacksonville,FL

Summary

Customer Service Professional with 5+ years of experience in financial services, healthcare claims, and high-volume call centers. Expertise in client support, account management, dispute resolution, data entry, and regulatory compliance. Proficient in Microsoft Office, CRM systems, and providing accurate, customer-focused service in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

FIS Global
07.2024 - 03.2026
  • Assisted 50+ customers daily regarding credit cards, billing, account maintenance, and disputes.
  • Investigated account issues and processed financial documentation while ensuring regulatory compliance.
  • Resolved complex customer concerns with professionalism and empathy.

Maintained quality, productivity, and customer satisfaction metrics.

Claims Processor

Novitas, Highmark Medicare Services
02.2023 - 06.2024
  • Processed Medicare claims with accuracy while meeting production goals.
  • Reviewed medical documentation for proper coding and claim compliance.
  • Identified discrepancies and ensured timely claim resolution.

Protected confidential patient and policyholder information.

Reviewed claim submissions for completeness and correctness, improving turnaround.

Customer Support Specialist

Concentrix
05.2020 - 08.2022

• Delivered high-volume inbound customer support.

  • Resolved billing, account, and service inquiries.
  • Documented customer interactions using CRM software.
  • Consistently met quality assurance and performance standards.
  • Resolved customer inquiries through various channels, ensuring high satisfaction levels.

Education

High School Diploma -

Mainland High School
Daytona Beach, FL
05.2016

Skills

  • Customer Service
  • Client Inquiry Resolution
  • Microsoft Office (Word, Excel, Outlook)
  • Windows Operating Systems
  • Data Entry (High Accuracy)
  • CRM Systems
  • Active Listening
  • Written & Verbal Communication
  • Problem Solving
  • Multitasking
  • Customer Relationship Management
  • Critical Thinking

Timeline

Customer Service Representative

FIS Global
07.2024 - 03.2026

Claims Processor

Novitas, Highmark Medicare Services
02.2023 - 06.2024

Customer Support Specialist

Concentrix
05.2020 - 08.2022

High School Diploma -

Mainland High School
Antonyia Stewart