Londa Drake
Wausau
Summary
Detail-oriented Loan Officer experienced in evaluating client financial profiles and facilitating timely loan approvals. Known for exceptional communication skills and a collaborative approach, ensuring clients receive the best mortgage options and support throughout the process.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loan Officer
Amerisave Mortgage
Troy
10.2025 - Current
- Collaborated with underwriters to facilitate timely loan approvals and responses.
- Assisted clients in understanding mortgage options and guiding them through processes.
- Maintained detailed records of client interactions and loan documentation for compliance.
- Communicated regularly with clients to address questions and provide updates on statuses.
Senior Loan Officer
New American Funding
Dallas
03.2025 - 09.2025
- Evaluated client financial profiles to determine loan eligibility.
- Guided clients through mortgage application processes and documentation requirements.
- Provided exceptional customer service during loan approval and closing stages.
- Analyzed market trends to advise clients on suitable mortgage options.
Loan Officer
GoodLeap, LLC
Roseville
01.2025 - 03.2025
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Loan Officer
Better Mortgage
New York
05.2024 - 01.2025
- Processed loan applications and verified borrower information for accurate assessments.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
loan officer
loandepot.com LLC
phoenix
02.2023 - 05.2024
- Negotiated terms and conditions of loan contracts.
- Identified opportunities for cross-selling additional products and services.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
Triple Crown Banker
Rocket Mortgage
Phoenix
11.2014 - 10.2023
- Educated clients on various mortgage products and financing options available.
- Managed client communications throughout the loan approval process effectively.
- Trained new staff on company procedures and customer service best practices consistently.
- Analyzed customer's financial information to determine the best banking products for them.
Education
Associate of Science - Criminal Justice
Northcentral Technical School
Wausau WI12-2000
Skills
- Loan origination
- Mortgage processing
- Credit analysis
- Loan compliance
- Financial assessment
- Client relationship management
- Sales strategy development
- Market trend analysis
- Product cross-selling
- Effective communication
- Customer service excellence
- Problem solving
- Attention to detail
- Time management
Certification
NMLS
Timeline
Loan Officer
Amerisave Mortgage
10.2025 - Current
Senior Loan Officer
New American Funding
03.2025 - 09.2025
Loan Officer
GoodLeap, LLC
01.2025 - 03.2025
Loan Officer
Better Mortgage
05.2024 - 01.2025
loan officer
loandepot.com LLC
02.2023 - 05.2024
Triple Crown Banker
Rocket Mortgage
11.2014 - 10.2023
Associate of Science - Criminal Justice
Northcentral Technical School