Londi Hanson
De Pere,WI
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Store Manager
Hy-Vee
De Pere
03.2023 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service and product knowledge standards.
- Managed inventory levels and coordinated product replenishment processes.
- Assisted in developing promotional displays and merchandising strategies.
- Collaborated with team members to resolve customer inquiries and concerns effectively.
- Monitored sales trends to identify areas for improvement in store performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Education
Ashwaubenon
Green Bay, WISkills
- Inventory management
- Visual merchandising
- Staff training
- Customer service
- Effective communication
- Problem solving
- Time management
- Leadership development
- Team management
- Sales strategies
- Marketing and promotions
- Store opening and closing
- Customer service and engagement
- Inventory counting
Timeline
Assistant Store Manager
Hy-Vee
03.2023 - Current
Ashwaubenon