Summary
Overview
Work History
Education
Skills
Timeline
Generic

Londin Davenport

Detroit

Summary

Detail-oriented and results-driven Revenue Cycle Specialist Lead with over 10 years of progressive experience in medical administration, billing, and insurance operations. Skilled at leading teams, identifying denial trends, resolving account discrepancies, and improving financial performance. Proven ability to act as a liaison between clinical staff and billing teams while ensuring compliance and exceptional patient service. Proficient in Epic, Shappbook,Availity, one source, Mcir and Microsoft Office Suite.

Overview

14
14
years of professional experience

Work History

Revenue Cycle Specialist Lead

Wayne Pediatric Associates
12.2022 - Current
  • Oversee all revenue cycle operations and act as lead liaison between billing company and clinic
  • Identify denial patterns and work with billing team to implement corrective actions
  • Reconcile patient accounts, investigate discrepancies, and ensure timely rebilling
  • Post insurance and patient payments; monitor and follow up on aging A/R
  • Create and manage patient payment plans; respond to billing inquiries and insurance questions
  • Train and support front desk and billing staff on best practices and system use
  • Utilize Epic and Shappbook to manage billing workflows and chart reviews
  • Responsible for preparing and making daily/weekly bank deposits for the clinic

Medical Secretary

Wayne Pediatric Associates
01.2022 - 12.2022
  • Scheduled appointments, conducted insurance verification, and collected patient co-pays
  • Managed billing and referral workqueues in Epic
  • Registered patients and maintained up-to-date charts and medical documents
  • Processed reminder calls and handled patient inquiries
  • Prepared medical requests and coordinated with outside vendors for representative lunches

Clinical Specialist

University Pediatrics / DMC
11.2019 - 08.2021
  • Supervised and trained new hires in scheduling protocols
  • Handled referrals, insurance verification, and appointment scheduling for multiple specialty clinics
  • Managed inbound/outbound calls and confirmed patient demographics
  • Collaborated with third-party payers for procedure approvals

Patient Management Clerical Associate

Children’s Hospital of Michigan / DMC
12.2016 - 11.2019
  • Performed patient registration and insurance verification
  • Collected office visit payments and ensured financial clearance
  • Maintained accurate patient records and processed pre-registrations

Registration Clerk

Nursing Staff Solutions
09.2011 - 12.2016
  • Verified benefits and pre-authorizations for medical procedures
  • Scheduled patient appointments, explained required forms, and collected documentation
  • Coordinated transportation, called in prescriptions, and ordered supplies
  • Supported front-desk operations and collaborated across clinical departments

Education

Phlebotomy Certificate - Health

Davenport University
Grand Rapids, MI
04.2014

Skills

  • Revenue Cycle Management, Insurance Verification & Payment Posting, Patient Billing & Reimbursement, A/R and Denial Resolution, Team Leadership & Oversight, Epic & Shappbook Systems, Microsoft Word, Excel, Outlook, Critical Thinking & Communication, Chart Audits & Account Reconciliation, Patient Statements & Payment Plans

Timeline

Revenue Cycle Specialist Lead

Wayne Pediatric Associates
12.2022 - Current

Medical Secretary

Wayne Pediatric Associates
01.2022 - 12.2022

Clinical Specialist

University Pediatrics / DMC
11.2019 - 08.2021

Patient Management Clerical Associate

Children’s Hospital of Michigan / DMC
12.2016 - 11.2019

Registration Clerk

Nursing Staff Solutions
09.2011 - 12.2016

Phlebotomy Certificate - Health

Davenport University

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Londin Davenport