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LONDON BAKER
People & Culture Operation Associate
Linden,NJ
Work Preference
Summary
Cross functional support professional with hands on experience in recruitment, training coordination, regulatory compliance, and stakeholder communication. Combines process improvement, calm conflict resolution, and detail focused coordination to help teams manage new hire integration, customer concerns, and day-to-day operations smoothly.
Overview
1
1
Certification
20
20
years of professional experience
Work History
People & Culture Project Coordinator Intern
Connex AI
Remote
07.2026 - Current
- Developed interview questionnaires and assessment tools to enhance selection process effectiveness.
- Arranged candidate interviews and shared role and responsibility details.
- Facilitated orientation sessions for new hires to ensure smooth role transitions.
- Coordinated onboarding schedules, checklists, and new hire communications to streamline integration.
CUSTOMER SUPPORT SPECIALIST (REMOTE)
Provident Bank
Iselin, New Jersey
06.2025 - Current
- Diagnosed and resolved online banking technical issues promptly and accurately.
- Reviewed suspicious transactions, identified fraud patterns, and handled dispute intake.
- Assisted loans and marketing teams in addressing and resolving complex customer concerns.
- Executed mortgage and loan payments using payment systems and related tools.
FLIGHT ATTENDANT FULL TIME
United Airlines
Newark, NJ
06.2022 - Current
- Delivered exceptional customer service by addressing passenger needs with personalized attention and practical problem solving, boosting overall satisfaction.
- Resolved inflight disagreements and passenger concerns through calm communication, maintaining a peaceful and safe cabin environment.
- Ensured compliance with federal aviation regulations by monitoring safety procedures and security protocols, while enhancing passenger safety and upholding regulatory standards.
- Prepared for emergency situations through crisis response training, staying ready to guide passengers during critical events with poise and accuracy.
FLIGHT ATTENDANT FULL TIME
JetBlue
New York, NY
03.2020 - 06.2022
- Ensured compliance with federal aviation rules, safety procedures, and security protocols to guarantee passenger safety.
- Prepared for emergency situations through crisis response training, ready to guide passengers during critical events.
- Resolved inflight conflicts and passenger concerns with calm conflict resolution skills, maintaining safe cabin conditions.
- Delivered attentive customer service to enhance passenger comfort and satisfaction during travel.
ASSISTANT OPERATION MANAGER
Marriott New York Downtown
New York, NY
03.2019 - 04.2020
- Directed daily hotel operations, supporting compliance with legal, corporate, health, safety, and security standards.
- Guided diverse team of 100 employees, providing support and direction to enhance performance and ensuring policy compliance.
- Created and applied operational plans that streamlined processes, supporting enhanced service delivery and customer satisfaction.
- Completed risk reviews and put procedures in place to reduce operational and safety risks for employees and guests.
- Screened candidates and conducted interviews to assess qualifications, facilitating smooth onboarding.
FRONT DESK
Springhill Suites Marriott
New York, NY
04.2017 - 03.2019
- Facilitated check-in process, ensuring accurate customer records.
- Resolved client complaints promptly, enhancing customer satisfaction.
- Balanced cash registers and confirmed daily totals.
- Maintained detailed financial records for precise reporting, quickly addressing discrepancies.
- Performed nightly financial audits and account reconciliations for the hotel.
RELATIONSHIP BANKER
TD Bank
New Providence, NJ
01.2016 - 03.2017
- Managed client relationships through tailored financial guidance and timely issue resolution to strengthen satisfaction and retention.
- Analyzed account patterns to detect suspicious activity and partnered with internal teams to address fraud risk and safeguard customer assets.
- Monitored financial activity to ensure compliance with banking regulations and internal policies, safeguarding integrity of transactions and customer accounts.
- Directed branch audits and developed detailed transaction reports, presenting findings to senior management to inform decision-making.
TEACHER - 3RD GRADE
Irwin Primary School
Montego Bay, JA
08.2013 - 06.2014
- Designed and implemented lesson plans aligned with curriculum goals and learning standards.
- Provided instruction in math, science, language arts, social studies, and history to ensure comprehensive learning.
- Facilitated classroom discussions that enhanced student engagement and comprehension.
- Attended professional development workshops to refine instructional methods and adapt to curriculum changes.
CLAIMS PROCESSOR
United Healthcare Group
Montego Bay, Jamaica
03.2007 - 08.2010
- Managed claims processing in internal software systems, ensuring accurate and efficient workflows.
- Validated documentation for accuracy and completeness, facilitating timely claims submission.
- Coordinated with healthcare providers to resolve claim status inquiries and gather necessary information.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Manchester, NH01-2025
Bachelor of Arts - Elementary Education
University of West Indies
Montego Bay, Jamaica03-2013
Bachelor of Arts - Humanities And Social Science
Montclair State University
Montclair, NJSkills
- Candidate screening
- Onboarding coordination
- Recruitment support
- Regulatory compliance
- Project management
- Stakeholder management
- Training and mentoring
- Time management abilities
- Effective communication
- Conflict resolution
- Employee engagement
Certification
- Leading vs. Managing Training - 2023
- Critical Thinking Skills Training - 2023
- Time Management Training - 2023
- PowerBI-Prepare Your Data Efficiently for Excel Analysis Training - 2021
- Notary Public of New Jersey Training - 2031
Timeline
People & Culture Project Coordinator Intern
Connex AI
07.2026 - Current
CUSTOMER SUPPORT SPECIALIST (REMOTE)
Provident Bank
06.2025 - Current
FLIGHT ATTENDANT FULL TIME
United Airlines
06.2022 - Current
FLIGHT ATTENDANT FULL TIME
JetBlue
03.2020 - 06.2022
ASSISTANT OPERATION MANAGER
Marriott New York Downtown
03.2019 - 04.2020
FRONT DESK
Springhill Suites Marriott
04.2017 - 03.2019
RELATIONSHIP BANKER
TD Bank
01.2016 - 03.2017
TEACHER - 3RD GRADE
Irwin Primary School
08.2013 - 06.2014
CLAIMS PROCESSOR
United Healthcare Group
03.2007 - 08.2010
MBA - Business Administration And Management
Southern New Hampshire University
Bachelor of Arts - Elementary Education
University of West Indies
Bachelor of Arts - Humanities And Social Science
Montclair State University