London Borom
North Hollywood,CA
Summary
With over 11 years of experience in bottle serving roles, I bring a track record of exceptional performance to any team. Expertise lies in efficiently and enthusiastically serving high-volume clientele. Consistently prioritize customer satisfaction, demonstrating diligence and proficiency in every interaction.
Overview
11
11
years of professional experience
Work History
Bottle Server
The Highlight Room
Los Angeles, CA
08.2021 - 01.2025
- Ranked among top 1% of sales performers in the company.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Maintained accuracy and efficiency when processing sales transactions
Bottle Server
Penthouse Day Club
Los Angeles, CA
02.2018 - 09.2021
- Demonstrate genuine hospitality while greeting and establishing rapport with guests.
- Provide discretion and exceptional service to Celebrity guests.
- Maintain accuracy and efficiency when processing sales transactions.
- Anticipate guest needs and provided proactive service.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
VIP Bottle Server
Wolfgang Puck
Los Angeles, CA
08.2013 - 05.2018
- Lead Bottle Server for Palladium, Shrine Auditorium and all private Celebity events.
- Advancement led to a transfer to Los Angeles site.
- Managed the premiere service team for the 2015 'Diamond Ball' hosted by Rihanna.
- Contributed to execution of beverage service for high-profile ceremonies and celebrations.
- Promoted a friendly ambiance to maintain exceptional guest experience.
Education
Associate of Arts - Broadcast Journalism And Theater
Indiana University Bloomington
Bloomington, IN2014
Skills
- Upbeat and positive
- Teamwork / Collaboration
- Strong communication skills
- Expediting Orders
- Product presentation
- Efficient multitasking
Websites
Timeline
Bottle Server
The Highlight Room
08.2021 - 01.2025
Bottle Server
Penthouse Day Club
02.2018 - 09.2021
VIP Bottle Server
Wolfgang Puck
08.2013 - 05.2018
Associate of Arts - Broadcast Journalism And Theater
Indiana University Bloomington