London Borom
North Hollywood,CA
Summary
With over 11 years of experience in bottle serving roles, I bring a track record of exceptional performance to any team. Expertise lies in efficiently and enthusiastically serving high-volume clientele. Consistently prioritize customer satisfaction, demonstrating diligence and proficiency in every interaction.
Overview
11
11
years of professional experience
Work History
Bottle Server
The Highlight Room
08.2021 - 01.2025
- Ranked among top 1% of sales performers in the company.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Maintained accuracy and efficiency when processing sales transactions
Bottle Server
Penthouse Day Club
02.2018 - 09.2021
- Demonstrate genuine hospitality while greeting and establishing rapport with guests.
- Provide discretion and exceptional service to Celebrity guests.
- Maintain accuracy and efficiency when processing sales transactions.
- Anticipate guest needs and provided proactive service.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
VIP Bottle Server
Wolfgang Puck
08.2013 - 05.2018
- Lead Bottle Server for Palladium, Shrine Auditorium and all private Celebity events.
- Advancement led to a transfer to Los Angeles site.
- Managed the premiere service team for the 2015 'Diamond Ball' hosted by Rihanna.
- Contributed to execution of beverage service for high-profile ceremonies and celebrations.
- Promoted a friendly ambiance to maintain exceptional guest experience.
Education
Associate of Arts - Broadcast Journalism And Theater
Indiana University Bloomington
Bloomington, IN2014
Skills
- Upbeat and positive
- Teamwork / Collaboration
- Strong communication skills
- Expediting Orders
- Product presentation
- Efficient multitasking
Websites
Timeline
Bottle Server
The Highlight Room
08.2021 - 01.2025
Bottle Server
Penthouse Day Club
02.2018 - 09.2021
VIP Bottle Server
Wolfgang Puck
08.2013 - 05.2018
Associate of Arts - Broadcast Journalism And Theater
Indiana University Bloomington