Raychel Castro
Summary
Sales Consultant with 3+ years of experience in automotive environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through up selling techniques as well implement additional processes that drive profitability.
Overview
4
4
years of professional experience
Work History
Brand Specialist
Jim Ellis Maserati / Alfa Romeo
03.2022 - Current
- Greet Customers in a friendly welcoming manner and listen to their requirements in order to match their vehicle needs with one in current new or used inventory
- Maintain strong knowledge base of all new vehicle makes and Models
- Interact and consult with customers to guide them through their vehicle purchase
- Created the best vehicle buying experience to make lifelong customers
- Stayed updated on current and incoming inventory
- Prioritized and/or escalate client questions and concerns to increase client satisfaction
- Exceed monthly sales goals
- Performed high-quality, professional demonstrations of new/used vehicles
- Completed and organized proper paperwork for sales and Finance Managers.
Brand Specialist
Volkswagen of Freehold
05.2021 - 01.2022
- Greeted clients, and offered assistance to any new clients who enters the dealership showroom or sales lot
- Actively listened to customer's requests, confirming full understanding before addressing concerns
- Test drove vehicles to demonstrate automotive features
- Guiding and listening to customer through the purchasing process
- Complete and organize proper paperwork for sales and Finance Managers
- Follow up with existing and potential customers to generate leads and close sales
- Utilized Eleads and Vinsolutions to keep track of sales
- Answered customers questions and addressed problems via in person and over the phone
- Cultivated long term relationship with clients
- Followed up clients within 24 hours of purchase
- Maintained current knowledge of dealership inventory.
Mobile Expert
T-Mobile
08.2020 - 01.2021
- Educated Clients on new mobile devices
- Assisted customers with concerns and questions about their account, devices and services
- Demonstrate use or operation of merchandise
- Recommend, select, and help locate or obtain devices based on customer needs and desires
- Answer questions regarding devices and it's services
- Provide excellent customer / service experience.
Education
High School Diploma -
Palisades Park Jr-Sr High School
Palisades Park, NJ06.2020
Skills
- Upbeat Positive
- Customer Service
- Leadership
- Flexible & Adaptable
- Communication
- Highly Motivated
- Negotiations
- Efficient in working in fast paced environment
- Attentive
- Professional
Timeline
Brand Specialist
Jim Ellis Maserati / Alfa Romeo
03.2022 - Current
Brand Specialist
Volkswagen of Freehold
05.2021 - 01.2022
Mobile Expert
T-Mobile
08.2020 - 01.2021
High School Diploma -
Palisades Park Jr-Sr High School
Similar Profiles
William KassanitzWilliam Kassanitz
Sales/Finance Manager at Joe Rizza Maserati and Alfa RomeoSales/Finance Manager at Joe Rizza Maserati and Alfa Romeo
ALYSSA SMITHALYSSA SMITH
Human Resources/Accounting Manager at Maserati Alfa Romeo Of Englewood CliffsHuman Resources/Accounting Manager at Maserati Alfa Romeo Of Englewood Cliffs
Jennifer RamirezJennifer Ramirez
Automotive Finance Manager at Van Nuys Alfa Romeo MaseratiAutomotive Finance Manager at Van Nuys Alfa Romeo Maserati