Summary
Overview
Work History
Education
Skills
Certification
Timeline
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London Forbes

Chicago,IL

Summary

Dynamic customer service professional with a proven track record of enhancing client satisfaction through active listening and critical thinking. Skilled in data entry and adept at resolving complex issues, I consistently foster positive relationships, driving loyalty and repeat business. Committed to delivering exceptional service and tailored solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Northwestern Memorial Hospital
Chicago, IL
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Culinary Consultant

Wild Fork Foods
Chicago, IL
08.2024 - 11.2024
  • Enhanced client satisfaction by creating customized culinary solutions tailored to individual needs.
  • Delivered informative workshops on various culinary topics, enhancing attendees'' knowledge and skills in the kitchen.

Customer Service Representative

Palamerican Security
436 N Clark St
10.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Receptionist Specialist

Allied Universal Security Services
111 W Erie St
11.2021 - 10.2023
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
  • Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.

Seasonal Sales Associate

Old Navy
09.2020 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Perspectives Leadership Academy
Chicago, IL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency

Certification

PERC License - Security Professional

Timeline

Culinary Consultant

Wild Fork Foods
08.2024 - 11.2024

Customer Service Representative

Northwestern Memorial Hospital
01.2024 - Current

Customer Service Representative

Palamerican Security
10.2023 - 07.2024

Receptionist Specialist

Allied Universal Security Services
11.2021 - 10.2023

Seasonal Sales Associate

Old Navy
09.2020 - 12.2020

Perspectives Leadership Academy
London Forbes