Adobe Creative Suite
London Geddie-Suggs
Retail Professional
Brooklyn,NY
Summary
Retail professional with extensive knowledge of the streetwear/sneaker industry. Versed in daily operations at stores with volumes ranging from thirty to fifty million. Detail-oriented with a deep understanding of popular culture, along with the ability to share expertise on products and trends that derive from it, in efforts to better serve the clientele.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Senior Assistant Manager / Concierge Buyer
Crossroads Trading Co
New York, NY
08.2017 - 05.2021
- Full management responsibilities over the New York market focused on the intake and authentication of merchandise from sellers.
- Presented quality service standards and complied with company procedures, rules and regulations.
- Maintained and supported consignor relations to continuously improve the consignor experience.
- Assisted in the hiring process by conducting interviews and reference checks.
- Trained buyers on luxury and streetwear authentication.
- Maintained daily communication with the District and General manager; accurately reported/recorded any discrepancies, loss prevention or safety issues that occurred while on duty.
- Handled performance evaluations; issued warnings or other disciplinary action when needed.
- In charge of scheduling and time & attendance.
- Analyzed budget to determine the most efficient use of man-hours.
Supervisor
Uniqlo
Tysons Corner, VA
07.2016 - 08.2017
- Oversees floor coverage while conducting daily store checks to identify immediate issues.
- Proficient with all opening and closing procedures.
- Performed and supervised POS transactions when necessary.
- Maintained sales floor standards, including cleanliness, as well as volume.
- Targets low selling items and conducts layout changes to maximize sales.
- Schedule making and timesheet approval.
- Partnered with General Manager to achieve daily/weekly goals.
- Stockroom lifting and organization.
Department Supervisor
H&M – Tysons Corner, VA / Georgetown
04.2013 - 06.2016
- Responsible for 10-15 associates at a time.
- Used the best practices of the company to provide the highest quality of customer service.
- Skilled in problem solving and conflict resolution.
- Ensured that all inventory was processed and distributed on time.
- Executed merchandising campaigns, promotions, and activities.
- Analyze weekly numbers to identify areas of improvement inside of the department.
- Partnered with Visual Merchandiser on store displays and department moves.
- Served as coach/mentor for new trainees on store operating procedures and policies.
- Used suggestive selling to increase PPT (pieces per transaction); increased Men’s denim sales by 27%.
- Selected by district team to assist with new store openings.
Guest Service Team Member
Target
Hampton, VA
04.2009 - 12.2011
Education
Bachelor of Arts - Fashion Marketing & Management
The Art Institute of Washington
Washington, DC 08.2011 - 05.2015
Skills
Exceptional communication & interpersonal skills
Knowledge of clienteling and customer relations
Experience with sneakers, streetwear, luxury, etc
Prioritization skills
Proficient in Microsoft Office & Google Suite
Cash handling
Software
Timeline
Senior Assistant Manager / Concierge Buyer
Crossroads Trading Co
08.2017 - 05.2021
Supervisor
Uniqlo
07.2016 - 08.2017
Department Supervisor
H&M – Tysons Corner, VA / Georgetown
04.2013 - 06.2016
Bachelor of Arts - Fashion Marketing & Management
The Art Institute of Washington
08.2011 - 05.2015
Guest Service Team Member
Target
04.2009 - 12.2011