London Hester-Williams

London is a dedicated and detail-oriented Information Technology professional who specializes in enhancing customer experiences through innovative solutions. London is experienced in technical consulting varying from customer success and technical implementation to IT Audit. London is adept at leveraging analytical and problem-solving skills to deliver exceptional results and manage complex tasks in fast-paced environments. London has excellent client-facing verbal and written communication skills, coupled with advanced relationship-building abilities. London is adaptable and inventive when learning new technologies, tools, and methodologies.

• Excellent client facing verbal and written communication and relationship building skills
  
• Advanced analytical and detailed problem-solving skills
  
• Inventive and adaptable when learning new technologies and technical skills or tools
  
• Able to prioritizes and manage complex tasks in a fast-paced environment
  
• Comfortable working independently, collaboratively to create innovative solutions
  
• Excellent using organizational and time management programs and skills to complete projects time and document and track client communication

Cybersecurity Audit (NIST Framework)
Worked internally with a Consumer Products and Services client. Constructed questions and participated in interviewing control owners and stakeholders. Gained experience in researching techniques while participating in internal research and data gathering of the client.

IT SOX Audit
Led interim walkthroughs and control testing for a Manufacturing & Distribution and a Electrical and Gas Utility client. I lead walkthroughs with the clients control owners to gather information for control testing. Gathered all remediation requirements and evidence found in the audit and provided the information via documentation along with an presentation via internal meeting with stakeholders to review next steps for the business.

Application Programming Interface (API) Security Audit (OWASP Framework)
Worked internally with a Technology, Media and Telecommunications client. Attended walkthroughs, and assisted in conducting research on client, constructing the objective, testing procedures and documentation needs for testing in the work paper. Gathered a better understanding of how to mitigate the risks and ensure clients newly integrated API Infrastructure is fully incorporating the OWASP Framework accordingly.

Third Party Cybersecurity Vendor Assessments Multinational Bank
Conducted remote assessments for client vendors by interviewing vendor stakeholders and subject matter experts. Verified evidence during interviews to evaluate the vendor’s cybersecurity control environment and identified and determined findings and risks. Created post-assessment reports that include control gaps and control implementation recommendations to the client and vendor to be remediated as needed.

API Integrated Web/App Based Survey
Worked individually and collaboratively with teams (client facing and internal) on Qualtrics Survey Builds to allow for a successfully built, user friendly and data efficient surveys for Technology, Transportation, Telecommunications, and Healthcare clients. I also used the Qualtrics platform to build a user friendly dashboard(s) to provide seamless navigation of the clients data being collected within the user interface. I maintained a close relationship and contact with customer to ensure they were supported and provided with what they needed throughout their contract via leading daily, bi-weekly and weekly stand-ups and provided consistent check-ins and updates for the client real-time via email.