London Miller
Montgomery
Summary
Personable and organized individual with talent for creating welcoming environments. Knowledge of customer service principles and administrative tasks, including scheduling and handling inquiries. Committed to enhancing guest experiences and ensuring smooth day-to-day operations.
Offering strong interpersonal skills and knack for managing administrative duties, eager to learn and thrive in dynamic environment. Delivers understanding of guest services and office management, seamlessly integrating with team needs. Ready to use and develop communication and organizational skills in all work environments
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Emigrant Hotel
Fredericksburg, TX, US
09.2025 - 12.2025
- Answer calls, make keycard for rooms, reserve parties, manage lobby, take patron information, communicate to customers
- Managed reservation systems, optimizing occupancy rates through effective booking strategies.
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored new front desk staff on hotel procedures and customer service excellence.
Lifeguard Manager
The Salvation Army
Kerrville, TX, US
05.2025 - 08.2025
- I helped and rescued patrons while surveillance upon the waters. I helped out with the children's club and hosted the annual back to school bash.
- Supervised lifeguard staff to ensure adherence to safety protocols and operational standards.
- Conducted regular training sessions for lifeguards on emergency response procedures and first aid techniques.
Tearista
NobiliTea
Kerrville, TX, US
12.2023 - 03.2024
- I handled costumers as well as making tea, filling tea, cleaning and managing.
- Prepared and served a variety of boba tea beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of the boba bar, adhering to health standards.
- Assisted in training new team members on beverage preparation and customer service techniques.
Server
CHINATOWN RESTAURANT
Kerrville, TX, US
09.2022 - 03.2023
- I served, answered call orders, hosted, managed, packed orders, and cleaned store.
- Provided exceptional customer service in fast-paced environment
- Assisted guests with menu selections and dietary preferences
- Processed orders accurately using point-of-sale system
Medical Clerk Assistant
PA Peterson Center for Health
Kerrville, TX, US
06.2022 - 08.2022
- Files documents, took notes for physician or nurse, helped with front desk, shadows physician or nurses, filed paperwork
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted in maintaining accurate medical records using electronic health record systems.
- Processed insurance claims and verified patient eligibility to ensure timely reimbursements.
- Coordinated communication between healthcare providers and patients for seamless service delivery.
Education
High school diploma -
Tivy High School
Kerrville, TX05-2024
Skills
- Supervising experience
- First aid
- Reservations management
- Guest relations
- Microsoft Excel
- Multi-line phone systems
- Phone etiquette
- Computer literacy
- Property management
- Lifeguard experience
- Pool maintenance
- Communication skills
- Front desk
- Cashiering
- Food preparation
- Clinic experience
- Swimming
- Leadership
- Phone communication
- Packaging
- Microsoft Publisher
- Clear rules and expectations approach
- Host/hostess experience
- Medical billing
- Workplace safety
- Cleaning Experience
- Medical office experience
- Serving Experience
- Customer service
- Basic life support
Accomplishments
- Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
Certification
- CPR Certification
- BLS Certification
- Lifeguard Training
- AED Certification
- First Aid Certification
Languages
English
German
Timeline
Front Desk Supervisor
Emigrant Hotel
09.2025 - 12.2025
Lifeguard Manager
The Salvation Army
05.2025 - 08.2025
Tearista
NobiliTea
12.2023 - 03.2024
Server
CHINATOWN RESTAURANT
09.2022 - 03.2023
Medical Clerk Assistant
PA Peterson Center for Health
06.2022 - 08.2022
High school diploma -
Tivy High School
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer