London Woodruff
Warrenton,OR
Summary
Dynamic Front Office Manager with a proven track record at Tolovana Inn, excelling in customer service and team management. Enhanced guest satisfaction through efficient operations and staff training, while leveraging property management systems to streamline processes. Recognized for resolving complaints swiftly, fostering loyalty, and driving repeat business.
Overview
2026
2026
years of professional experience
Work History
Front Office Manager
Tolovana Inn
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Improved team morale and efficiency with regular training sessions and performance feedback.
Esthetician
Self Employed
Warrenton, OR
03.2020 - 05.2025
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home
- Performed teeth whitening, eyelash extensions, waxing, facials
Front Office Manager
Sunset Vacation Rentals
Manzanita, OR
02.2019 - 08.2024
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Maintained a clean and organized work environment, promoting a professional image to guests.
- Created, prepared, and delivered reports to various departments.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Orthodontic Assistant
Henson Orthodontics
Astoria, OR
06.2017 - 02.2021
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
Orthodontic Assistant
Lotzof Orthodontics
San Diego, CA
08.2015 - 06.2017
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Set appointments and made follow-up calls.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Improved patient appointment efficiency by maintaining organized patient records and scheduling systems.
- Conducted initial patient assessments, gathering vital information for orthodontist to create customized treatment plans.
- Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.
- Prepared and sterilized instruments and treatment areas, ensuring safe and hygienic environment for every patient.
- Streamlined digital imaging process, providing clear and precise images for treatment planning and progress tracking.
Education
Esthetician - Esthetics
San Diego Hair Design
San Diego, CA06.2019
Certified Orthodontic Technician/X-ray Certified - Dental Assisting
San Diego Dental Careers
San Diego, CA06.2015
Skills
- Customer service
- Team management
- Hospitality services
- Administrative skills
- Schedule management
- Staff training and development
- Property management systems
- Sales and marketing
- Proficient in software
- Payroll and budgeting
- Revenue management
- Strong leadership
- Computer skills
- Hiring and training
Timeline
Esthetician
Self Employed
03.2020 - 05.2025
Front Office Manager
Sunset Vacation Rentals
02.2019 - 08.2024
Orthodontic Assistant
Henson Orthodontics
06.2017 - 02.2021
Orthodontic Assistant
Lotzof Orthodontics
08.2015 - 06.2017
Front Office Manager
Tolovana Inn
Esthetician - Esthetics
San Diego Hair Design
Certified Orthodontic Technician/X-ray Certified - Dental Assisting
San Diego Dental Careers