Londyn Carter
Yonkers
Summary
Seasoned Facility Manager skilled in overseeing high-volume market research operations. Strong focus on client service, financial management, and staff leadership ensures seamless project execution and high participant satisfaction across diverse research methodologies.
Overview
9
9
years of professional experience
Work History
Facility/Office Director
Fieldwork
New York City
10.2024 - Current
- Manage day-to-day operations of a high-volume, multi-room market research facility
- Oversee staffing, scheduling, hiring, training, and performance management.
- Serve as primary on-site contact for clients, ensuring high-touch customer experience.
- Partner with project management teams to ensure flawless execution of in-person and hybrid studies.
- Elevated customer/client service and hospitality through leadership and staff development.
- Coordinate logistics including room setup, participant flow, materials, and catering.
- Managed financial operations including invoicing, payroll coordination, and adherence to budget.
- Resolved operational issues to maintain data quality and enhance client satisfaction.
Facility/Office Director
Sago (formerly Schlesinger Group)
New York
01.2017 - 01.2024
- Directed daily operations of a multi-room market research facility supporting large-scale CLTs, jury research, and executive interviewing.
- Directed daily operations of multi-room market research facility, overseeing and developing 30+ staff to enhance service delivery.
- Managed field and executive interviewing teams for high-profile, in-person qualitative research, ensuring project objectives were met.
- Oversaw jury research projects including secure environments, mock court setups, and coordination with legal teams.
- Led staffing, training, scheduling, and performance management for 30+ staff members and interviewers.
- Oversaw end-to-end client experience by coordinating scheduling, logistics, catering, materials, and on-site execution to ensure seamless operations.
- Held full financial responsibility for facility P&L, payroll, invoicing, and budget management.
- Oversaw clinical trial operations after completing certifications and training.
- Key Achievements
- Exceeded projected revenue targets for 5+ consecutive years
- Employee of the Year (2019)
- Peer Award recipient
- Developed and delivered company-wide operational training
- CITI Certified
- Member, Insights Association
Education
Bachelor of Arts - Business Administration
Pace University
New York, NY01-2006
Skills
- Facility and office management
- Financial oversight
- Invoicing and payroll coordination
- Calendar management
- Travel coordination
- Vendor security management
- Process improvement
- Customer service leadership
- Interviewer management
- Executive interviewing
- Market research operations
- Microsoft Office Suite
- Jury research execution
References
Available upon request.
Accomplishments
- Fieldwork Network - Employee of the Year 2019
- Sago - Peer Award Recipient
Timeline
Facility/Office Director
Fieldwork
10.2024 - Current
Facility/Office Director
Sago (formerly Schlesinger Group)
01.2017 - 01.2024
Bachelor of Arts - Business Administration
Pace University