Long Lu
Everret,Washington
Summary
Results-oriented Operations Leader skilled in shift supervision, team coordination, and employee training. Expertise in maintaining quality, resolving issues, and optimizing daily operations. Proven ability to enhance team performance through effective coaching and inventory control while ensuring high service standards. Committed to improving efficiency and supporting seamless workplace operations.
Overview
1
1
year of professional experience
Work History
Manager
Quan Ong Sau
Everett, Washington
08.2025 - Current
- Managed daily operations for the Quan Ong Sau team to ensure seamless workflow.
- Coached, mentored and trained team members to improve their job performance.
- Monitored staff performance and addressed issues.
- Resolved staff concerns and supported smooth workplace relations
- Communicated customer needs to internal team members to enhance service delivery.
- Evaluated service quality standards during customer interactions. and fixed process issues.
- Provided leadership during times of organizational change or crisis.
Education
Some College (No Degree) -
South Seattle Community College
Seattle, WASkills
- Employee training
- Team leadership
- Shift supervision
- Team coordination
- Customer service
- Quality assurance
- Process improvement
- Inventory control
- Supply ordering
- Problem solving
- Data analysis
- Work prioritization
Timeline
Manager
Quan Ong Sau
08.2025 - Current
Some College (No Degree) -
South Seattle Community College