Long Nguyen
Lawrenceville,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Restaurants on the Run
01.2021 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listened to concerns, and found appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Server
Restaurants on the Run
05.2020 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
High School Diploma -
Duluth Highschool
Duluth, GA05.2021
Bachelor of Accountancy - Accounting And Business Management
Georgia Gwinnett College
Lawrenceville, GA 08.2021 - 05.2026
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Critical Thinking
- Computer Skills
- Active Listening
- Decision-Making
- Verbal Communication
- Accounts Payable and Receivable
- Accounting and bookkeeping
soccer
I enjoy soccer as a favorite hobby. I was passionate about it when I was a child, and now I am still passionate about it and try to keep my hobby once a week.
Languages
Vietnamese
Native or Bilingual
Timeline
Bachelor of Accountancy - Accounting And Business Management
Georgia Gwinnett College
08.2021 - 05.2026
Manager
Restaurants on the Run
01.2021 - 11.2021
Server
Restaurants on the Run
05.2020 - 12.2020
High School Diploma -
Duluth Highschool
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