Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Loni Micheletto

Loni Micheletto

Missoula,MT

Summary


Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.


I have proven that I have the ability to learn, by starting a new career and taking on bigger challenges. I have been successful at remaining calm during crises and I am very flexible in adapting to changing needs and providing reliable support. Skilled in crisis management,leadership and efficient problem-solving.

Overview

22
22
years of professional experience
1
1
Certificate

Work History

Class B Truck Driver

Rocky Mountain Dirt Works
04.2024 - Current
  • Assisted in loading and unloading cargo, utilizing proper lifting techniques to prevent injury and minimize product damage.
  • Completed all required documentation, including logs and reports, accurately and promptly to maintain compliance with local, state, and federal regulations.
  • Ensured customer satisfaction through timely deliveries and professional interactions with clients.
  • Completed accurate paperwork for each delivery, maintaining clear communication with customers and management regarding any discrepancies or delays.
  • Created a safety compliance plan for a gravel pit, utilizing MSHA and other outside entities.


Police Support Specialist

City of Missoula
11.2023 - Current
  • Maintained detailed reports for court-related activities, ensuring accuracy and compliance with local, state, and federal laws.
  • Acted as a liaison between law enforcement, general public, and outside agencies ensuring timely communication during critical incidents.
  • Gather information from citizens, in-person or via telephone, to complete concise police incidents and case reports.
  • Mentored junior team members in mastering complex entries into the National Crime Information Center (NCIC)/Criminal Justice Information Network (CJIN).
  • Process all incoming police and accident reports, including reviewing officer's reports for accuracy and completeness, and merging the reports into the records management system according to the National Incident Based Records guidelines.


Public Communications Officer

Missoula County
08.2003 - 11.2023
  • Enhanced overall public safety by developing and implementing policies that promoted efficient response to emergency calls and critical incidents.
  • Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
  • Optimized dispatcher workflows through data-driven analysis, allowing for more effective management of high-pressure situations.
  • Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
  • Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.

Education

Associate of Science - Criminal Justice

Montana Law Enforcement Academy
Helena, MT

High School Diploma -

Big Sky High School
Missoula, MT
06-1986

Skills

  • Customer service
  • Health and safety awareness
  • First aid training
  • Radio communications
  • Incident command
  • Emergency management
  • Critical Decision-making

Certification

  • CNP - Certified Notary Public
  • Licensed Class B CDL with airbrakes, passenger,and tanker endorsements.
  • Alternative Tach for CJIN/NCIC


Timeline

Class B Truck Driver

Rocky Mountain Dirt Works
04.2024 - Current

Police Support Specialist

City of Missoula
11.2023 - Current

Public Communications Officer

Missoula County
08.2003 - 11.2023

Associate of Science - Criminal Justice

Montana Law Enforcement Academy

High School Diploma -

Big Sky High School

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