Loni Silverberg

• Assisted patients with daily living activities, ensuring comfort and dignity.
• Trained new staff on patient care protocols and best practices.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.

• Delivered exceptional customer service by promptly addressing guest inquiries and needs.
• Trained new staff on restaurant protocols, enhancing team performance and service quality.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Internship- Neuroscience Intensive Care Unit ( NSICU) 9F

• Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
• Organized diverse activities, addressing various interests and promoting social interaction among participants.
• Helped staff customize plans for specific groups based on age or ability level.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.