LONI WILLIAMS
Grovetown,GA
Summary
Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Well-qualified Courier proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Courier/Driver Manager
Dubose Carrier & Transport
Camden, SC
10.2019 - Current
- Prevented damage to packages and products by correctly securing loads.
- Completed required product or package delivery documentation.
- Relayed information about delivery changes and new orders.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
Client Support Specialist II
ADP
Augusta, GA
08.2018 - 02.2020
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Conducted case management activities and services with multidisciplinary team.
- Investigating the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions, Benefits, ACA, and HR Talent solutions
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
OP Customer Associate
Augusta Sportswear
Augusta, GA
08.2017 - 09.2018
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Investigate the accuracy of sales representative request with Regional Management approval
- Coordinate with Shipping and management team to ensure timely delivery and returns
- Coordinate inventory orders, planning, and travel arrangements for production staff
Administrative Office Assistant
MAU Staffing Agency
Augusta, GA
02.2016 - 08.2017
- Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Designed electronic file systems and maintained electronic and paper files
- Created PowerPoint presentations used for business development
- Managed the day-to-day calendar for company senior director
- Handle all media and public relations inquiries
- Coordinate inventory orders, office supplies, and travel arrangements for production staff
- Greet numerous visitors, including VIPs, vendors, and interview candidates.
Resolution Specialist CareFirst
Teleperformance
Augusta, GA
11.2014 - 02.2016
- Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Prepared written opinions or decisions regarding cases.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Drafted settlement paperwork and gathered signatures from disputants to provide official documentation of agreed-upon solutions.
Claims Process Spec
Allstate Auto/Home Insurance
Charlotte, NC
04.2012 - 11.2014
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Investigated properties to determine extent of damage and estimate repair costs.
- Evaluated accuracy and quality of data entered into agency management system.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Process Prevention Representative III
Wells Fargo Home Mortgage
Frederick, MD
12.2008 - 04.2012
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Education
Obtaining Bachelors of Science - Clinical Psychology
New England College Bisk University
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZHigh School Diploma -
Vicenza American High School
Vicenza, Italy 08.1994 - 06.1998
Skills
Customer research
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Courier/Driver Manager
Dubose Carrier & Transport
10.2019 - Current
Client Support Specialist II
ADP
08.2018 - 02.2020
OP Customer Associate
Augusta Sportswear
08.2017 - 09.2018
Administrative Office Assistant
MAU Staffing Agency
02.2016 - 08.2017
Resolution Specialist CareFirst
Teleperformance
11.2014 - 02.2016
Claims Process Spec
Allstate Auto/Home Insurance
04.2012 - 11.2014
Process Prevention Representative III
Wells Fargo Home Mortgage
12.2008 - 04.2012
High School Diploma -
Vicenza American High School
08.1994 - 06.1998
Obtaining Bachelors of Science - Clinical Psychology
New England College Bisk University
No Degree - Business Administration And Management
University of Phoenix
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