Lonna Simmons

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.

• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

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• Directed dispatching, routing and tracking of Number fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Closely monitored dispatch board to triage and prioritize over Number daily calls.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

• Provided exceptional service and assistance to guests upon check-in.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.