Sativa Murray
La Mesa,CA
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
20
20
years of professional experience
Work History
Sales Representative
DDH LLC
Spring Valley, CA
03.2017 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
Mystery Shopper
Affinity Auto Group
San Diego, CA
01.2011 - 01.2015
- Prioritized tasks and projects to meet tight deadlines.
- Performed field calculations to complete assessments.
- Gathered, organized, and modeled data for reports and presentations.
- Shopped competition regularly to identify value offerings.
- Worked independently with minimal supervision.
Customer Service Representative
Comm Alliance
San Diego, CA
02.2004 - 10.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Instructional Asst
San Diego City Schools
San Diego, CA
04.2001 - 05.2003
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
Receptionist
Law Offices Of James Cunningham
San Diego, CA
05.1997 - 03.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
General Education - General Education
San Diego City College
San Diego, CASkills
- Closing Sales
- Consultative Selling Techniques
- Maintaining Customer Database
- Post-Sales Support
- Product Management and Pricing
- Inside and Outside Sales
- Qualified Lead Generation
- Onsite Product Demonstrations
- Lead Prospecting
- Product and Service Knowledge
- Acquiring New Customers
- Sales Expertise
- Consulting with Customers
- Upselling Techniques
- Effective Problem-Solving
- Calm and Professional Under Pressure
- Order and Refund Processing
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Understanding Customer Needs
- Exceptional Communicator
- Customer Support
- Responding to Difficult Customers
Timeline
Sales Representative
DDH LLC
03.2017 - Current
Mystery Shopper
Affinity Auto Group
01.2011 - 01.2015
Customer Service Representative
Comm Alliance
02.2004 - 10.2010
Instructional Asst
San Diego City Schools
04.2001 - 05.2003
Receptionist
Law Offices Of James Cunningham
05.1997 - 03.1999
General Education - General Education
San Diego City College
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