Lonni Johnson
Vicksburg,MS
Summary
Enthusiastic client services professional with strong background directly interfacing with interfacing with industry customers. Relentlessly motivated to maintain customer satisfaction. A team player who is attentive to detail and able to work in a fast paced environment. Enjoys learning new programs and processes.
Overview
5
5
years of professional experience
Work History
Secretary Manager
L.P Johnson Investments LLC
2019.01 - 2024.01
- Manages the daily scheduling of employees and assign the daily duties to employees
- Manages the bidding process for all seeking vendors to do business
- Working on the computer with Microsoft and Excel
- Advised the company on security contracts, management, payroll, inventory, and human resource
- Completing invoices for rental properties
Data Entry /Account Administrative Representative
Phillips
2020.02 - 2021.02
- Generated data reports, enter company findings into the database and perform backups
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and service
- Supported management by processing invoices and documents with consistent on-time delivery.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Performed administrative tasks and assisted in executing business solutions
Customer Service Representative
Wells Fargo
2019.01 - 2020.01
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Associate in Criminal Justice - Criminal Justice
Hinds Community College
Raymond, MS05.2025
High School Diploma -
River City Early College
Vicksburg, MS05.2023
Skills
- Efficient and Detail Oriented
- Technical Support
- Great working relationship with customer clients
- Medical Insurance Rep
- LiveChat Support
- Call Documentation
- Data Entry
- Strong Personal Communication Skills
- Computer Literature performer with extensive software proficiency covering wide variety of applications
- Understanding customer needs
- Salesforce
- Analytics
Timeline
Data Entry /Account Administrative Representative
Phillips
2020.02 - 2021.02
Secretary Manager
L.P Johnson Investments LLC
2019.01 - 2024.01
Customer Service Representative
Wells Fargo
2019.01 - 2020.01
Associate in Criminal Justice - Criminal Justice
Hinds Community College
High School Diploma -
River City Early College
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