Years of customer service experience
Lonni Pompey
Port Richey,FL
Summary
Adept at complaint resolution and computer proficiency, I leveraged these skills at Air Canada to enhance customer satisfaction and streamline booking processes. My background in diverse customer service roles, including a standout performance at Macy's, showcases my ability to build rapport and ensure quality control, contributing to a significant improvement in service levels.
Overview
25
25
5
5
Years of travel industry experience
Work History
Customer Service Representative
Aucera
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Reservation Agent
Air Canada
08.2023 - 03.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of company products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Resort Sales
Disney
08.2022 - 10.2022
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Promptly responded to inquiries and requests from prospective customers.
Warehouse Worker
Amazon
08.2020 - 10.2020
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
Customer Service Representative
Macy's
08.2019 - 08.2020
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Medical Billing And Coding
Rasmussen University
New Port Richey, FLSkills
- Scheduling
- Complaint resolution
- Grammar
- Typing proficiency
- Building rapport
- Computer proficiency
- Quality control
- Call center experience
- Basic Medical terminology
- Tactful and diplomatic
- Punctuality and reliability
Timeline
Customer Service Representative
Aucera
08.2024 - Current
Reservation Agent
Air Canada
08.2023 - 03.2024
Resort Sales
Disney
08.2022 - 10.2022
Warehouse Worker
Amazon
08.2020 - 10.2020
Customer Service Representative
Macy's
08.2019 - 08.2020
No Degree - Medical Billing And Coding
Rasmussen University
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