Hi, I’m
Lonnie Anderson
Kansas City,MO
Summary
Customer service professional with over 10 years of experience in high-pressure environments. Proven ability to achieve one-call resolution and enhance customer satisfaction through accurate and efficient inquiry handling. Expertise in conflict resolution, multitasking, and utilizing CRM systems to optimize support processes. Committed to surpassing customer expectations and delivering exceptional service.
Overview
4
years of professional experience
1
Certification
Work History
T-Mobile
Virtual Retail
04.2025 - Current
Job overview
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
UPS
Pre Load Warehouse Professional
06.2024 - 07.2025
Job overview
- Offloading delivery trucks transporting merchandise into the warehouse.
- Arranging incoming deliveries on designated belts.
- Accurately sorting packages based on delivery routes.
- Collaborating with other team members and supervisors to ensure smooth operations.
Amazon
Fulfillment Center Associate
06.2023 - 01.2024
Job overview
- Arranging incoming deliveries in designated storage areas.
- Performing warehouse duties using pallet jacks.
- Inspecting the merchandise for damage, flaws, and irregularities.
- Packing the merchandise for delivery.
- Transporting the packed items to the delivery trucks.
- Adhering to state health and safety practices.
SYSCO
Order Selector
03.2023 - 05.2023
Job overview
- Picked orders for delivery to food service venues in the local community.
- Operated electric pallet jack and forklift.
- Pulled and palletized orders in an accurate and timely manner.
- Loaded and protected product.
- Ensured product is palletized properly to prevent damage/prepared to be transported without damage.
Spectrum
Retention Specialist
08.2022 - 01.2023
Job overview
- Work with customers to increase brand loyalty and revenue.
- Focus on retaining existing businesses by delighting customers and finding solutions to common pain points with promotional offers.
- Ask customers for feedback, manage expectations, and cultivate relationships through the give and take sales, products, and services.
STAT Overnight Delivery
Driver
03.2022 - 06.2022
Job overview
- Delivered prescriptions to customers.
- Followed routes and schedules.
- Picked up prescription’s orders from multiple pharmacies for next day routing.
US Bank
Collections Representative
12.2021 - 04.2022
Job overview
- Contacted and secured past due payments.
- Updated customer financial and arranged further payments.
- Knowledge of applicable bank policies, procedures, and collection related laws and regulation.
Education
Center High SchoolKansas City, MO
High School Diploma
Northwest Missouri State UniversityKansas City, MO
Professional Digital Marketing Certificate
University Overview
(In Progress)
Skills
- Strong organization
- Effective time management
- Interpersonal communication
- Independent and team work
- Service excellence and issue resolution
Certification
- Northwest Missouri State University
- Professional Digital Marketing Certificate (In Progress)
Timeline
Virtual Retail
T-Mobile
04.2025 - Current
Pre Load Warehouse Professional
UPS
06.2024 - 07.2025
Fulfillment Center Associate
Amazon
06.2023 - 01.2024
Order Selector
SYSCO
03.2023 - 05.2023
Retention Specialist
Spectrum
08.2022 - 01.2023
Driver
STAT Overnight Delivery
03.2022 - 06.2022
Collections Representative
US Bank
12.2021 - 04.2022
Center High School
High School Diploma
Northwest Missouri State University
Professional Digital Marketing Certificate