Lonnie Knight
Scottsboro
Summary
Versatile professional with over a decade of experience in technical installation, management, and entrepreneurship, demonstrating strong problem-solving and leadership abilities. Adept at enhancing operational efficiency and customer satisfaction through innovative solutions and collaborative team efforts. Passionate about driving continuous improvement and achieving measurable results in diverse environments. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Professional with extensive experience in operational management and customer service, demonstrating a strong ability to ensure compliance with safety regulations and company policies. Successfully managed daily operations, including scheduling and performance reviews, while maintaining accurate sales records through point-of-sale systems. Proven track record in resolving customer inquiries and complaints effectively, contributing to improved client satisfaction and operational efficiency. Technical skills applied in troubleshooting and maintaining equipment have enhanced service delivery and safety compliance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Mavis Tire
Panama City
02.2025 - Current
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Installer/tech
Coble Overhead Door Company
Scottsboro
01.2020 - 01.2024
- Installed and maintained garage doors for residential and commercial clients, ensuring safety compliance.
- Enhanced service efficiency, reducing installation time by over 10%.
- Utilized technical skills to troubleshoot and resolve door mechanism issues effectively.
- Collaborated with team to improve client satisfaction through reliable service delivery.
- Achieved measurable improvements in operational safety and customer feedback.
Manager
Luckys Liquor Emporium
Scottsboro
01.2018 - 01.2020
- Oversaw accounts receivable/payable, leading a team of 2 for efficient financial operations.
- Managed daily inventory checks, ensuring optimal stock levels for business continuity.
- Facilitated smooth daily operations, contributing to increased profitability.
- Developed team collaboration, enhancing workflow and productivity.
- Implemented strategies for effective resource management, achieving measurable financial results.
Owner/Mechanic
Peoples Quality Auto
Scottsboro
01.2014 - 01.2018
- Managed full-service auto shop, enhancing customer loyalty with near-perfect return rates.
- Executed motor and transmission swaps, ensuring efficient fleet maintenance for 15 vehicles monthly.
- Conducted diagnostics and air conditioning repairs, delivering high-quality service to the public.
- Implemented preventive maintenance strategies, achieving consistent vehicle performance improvements.
Diesel Mechanic/Shop Foreman
Noble Trucking
Scottsboro
04.2011 - 01.2014
- Followed safety guidelines while performing repair work on heavy-duty vehicles.
- Ensured that all tools were properly cleaned after use.
- Performed preventive maintenance services such as oil changes and lubrication.
- Repaired fuel injection systems, turbochargers, brakes, and exhaust systems.
- Adjusted engine timing to factory specifications.
- Disassembled defective units to diagnose malfunctions and repair them accordingly.
- Replaced worn or damaged components such as spark plugs, air filters, and oil filters.
- Tested electrical circuits for faults using diagnostic computers.
- Assisted in the removal of engines from vehicles in order to replace them with new ones.
- Diagnosed mechanical problems and made necessary repairs.
- Performed preventative maintenance on diesel engines and equipment.
- Reviewed repairs with customers and advocated for vehicle safety.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Installed new vehicle systems and components.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Maintained vehicles by changing oil, checking batteries and lubricating components.
- Optimized brake systems by adjusting and replacing components.
- Used manual and computer-assessed diagnostic devices to test equipment and determine repair needs.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Education
High School Diploma - Math
Woodville High School
Woodville, AlabamaSkills
- Problem Solving
- Conflict resolution
- Time Management
- Business analysis
- Team Leadership
- Inventory management
- Effective communication
- Operational Efficiency
- Technical Support
- Safety Compliance
- Risk Management
- Financial reporting
- Strategic thinking
- Analytical Thinking
- Workload management
- Quality Assurance
- Decision-making
- Customer Engagement
- Retail operations
- Strategic Planning
- Business administration
- Sales transactions management
- Compliance
- Customer service
- Safety compliance
- Customer service resolution
- Point-of-sale systems
Timeline
Assistant Manager
Mavis Tire
02.2025 - Current
Installer/tech
Coble Overhead Door Company
01.2020 - 01.2024
Manager
Luckys Liquor Emporium
01.2018 - 01.2020
Owner/Mechanic
Peoples Quality Auto
01.2014 - 01.2018
Diesel Mechanic/Shop Foreman
Noble Trucking
04.2011 - 01.2014
High School Diploma - Math
Woodville High School