Erin Pitt
Glenn Heights,Texas
Summary
Patient advocacy and population health professional with more than 20 years of healthcare experience supporting patients, providers, and care teams in improving health outcomes and access to care. Experienced in care coordination, medication adherence, and addressing social determinants of health through community resource linkage and patient-centered program development.
Proven leader in healthcare quality improvement, patient engagement initiatives, and cross-functional collaboration. Known for translating complex healthcare information into clear guidance for patients while navigating barriers such as insurance coverage, medication access, and social support needs.
Overview
26
26
years of professional experience
Work History
Communications Business Consultant
Impak Enterprises
Glenn Heights,, TX
11.2019 - Current
- Strengthen branding initiatives by coordinating events to maximize outreach and exposure.
- Design and produce marketing materials, such as brochures, flyers, posters, and banners, that adhere to the company's communication standards.
- Provide guidance and support to outsourced hires in the development of project deliverables.
- Compose long and short form content such as blogs, webpages, newsletters, and press releases.
- Analyze client needs to develop tailored business strategies.
- Assist with creating marketing campaigns to increase sales and brand awareness.
- Provide strategic advice to business owners to maximize profits and streamline operations.
- Craft engaging content for multiple platforms including social media and websites.
- Developed communication guidelines to ensure consistency across all channels.
- Planned and executed public outreach campaigns using traditional and digital methods.
POPULATION HEALTH DIRECTOR
Foremost Family Health Centers
Dallas, TX
10.2022 - 11.2023
- Implemented successful messaging workflows aimed to educate and improve care for patients living with chronic conditions.
- Held several outreach activities to increase awareness of health services in the community.
- Served as the lead Quality Department contact to be a liaison between the executive team, clinicians, and third-party companies.
- Developed and implemented a Social Determinants of Health (SDOH) framework to identify and address barriers related to transportation, food access, insurance coverage, and healthcare access.
- Managed and developed processes for Hypertension, HIV, HPV, diabetes, and other chronic healthcare programs funded by local, state, and government entities.
- Coordinated quality initiatives across multiple site locations involving multidisciplinary teams to improve overall patient care.
- Chaired staff meetings, providing status updates on key activities and unique strategies to improve patient outcomes.
- Represented company professionally when engaging with public and government agencies.
- Developed and distributed new patient satisfaction surveys to address patient concerns, issues, and grievances.
- Prepared informative manuals and training guides to assist with the successful management of healthcare quality programs.al programs.
- Managed reports, contacts, contracts, budgets, and timelines for each project assigned.
- Identified opportunities for team training that created excitement resulting in greater buy-in for new and existing projects.
- Created strategies for improving existing processes while minimizing risks associated with noncompliance.
- Reviewed federally funded healthcare initiatives and administered grant budgets exceeding $500,000.
- Monitored patient trends and program performance data to identify gaps in care and recommend strategic improvements.
- Developed and maintained relationships with patients to ensure their satisfaction.
SENIOR CERTIFIED PHARMACY TECHNICIAN
Walgreens Pharmacy
Dallas, TX
01.2000 - 06.2020
- Provided daily leadership for team members focused on enhancing team steadfastness and department profitability
- Worked with insurance companies to minimize pharmacy monetary losses
- Chargeback recovery and resolving claim disputes
- Coordinated complex administrative functions pertaining to inventory management and data maintenance and reporting
- Coached team members on best practices to enhance customer experience to improve satisfaction ratings.
- Collaborated with doctor’s offices and local businesses to set up immunization clinics for community outreach program
- Answered customer inquiries and developed a large personal customer base, demonstrating thorough product knowledge and excellent customer service
- Adhered to regulatory local and federal guidelines for workplace and customer safety
- Trained new hires and taught PTCB classes for national certification at principal location and throughout the district
- Created workflows and implemented systems to decrease workplace stress and burnout
- Coached employees regularly on proper phone etiquette techniques.
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Scheduled MTM (Medication Management Therapy) consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Managed inventory by ordering medications and supplies online, and returning expired medications and excess inventory.
- Prioritized regular staff meetings to ensure job efficiency and job comprehension.
- Identified areas of improvement utilizing key performance metric reports.
- Conducted weekly meetings to address reports detailing call volume and average handle time.
Education
Associate of Arts in Communication -
Dallas College
Certified Leadership and Life Coach -
CLS Reflection Academy
Skills
- Patient Advocacy
- Care Coordination
- Social Determinants of Health (SDOH)
- Patient Engagement & Education
- Case Management Support
- Medication Adherence Programs
- Healthcare System Navigation
- Insurance & Prior Authorization Support
- Patient Satisfaction & Experience
- Community Resource Coordination
- Training & Program Development
- Quality Improvement Initiatives
- Computer Skills
- Project Management
- Team Leadership
- Patient relationship management
Timeline
POPULATION HEALTH DIRECTOR
Foremost Family Health Centers
10.2022 - 11.2023
Communications Business Consultant
Impak Enterprises
11.2019 - Current
SENIOR CERTIFIED PHARMACY TECHNICIAN
Walgreens Pharmacy
01.2000 - 06.2020
Associate of Arts in Communication -
Dallas College
Certified Leadership and Life Coach -
CLS Reflection Academy