Lonnie Thorne
Greenville ,Wisconsin
Summary
Proactive Account Specialist with extensive experience in managing and updating accounts, fostering relationships with internal and external customers, and enhancing account satisfaction. Skilled in data evaluation, SAP, and training new employees. Known for exceeding service standards and maintaining a positive, professional demeanor.
Overview
17
17
years of professional experience
Work History
Account Specialist
VF Outdoor
08.2007 - Current
- Successfully formed relationships while communicating with internal and external customers such as Sales Operations, Distribution Center, Planning Department, Wholesale Dealer Service Team and Customers.
- Completed routine account updates to keep orders flowing through in a timely manner.
- Enhanced account satisfaction with forward thinking, focused on addressing the customer's needs and resolving concerns with key accounts such as REI ($90M annually.)
- Managed multiple accounts simultaneously, demonstrating organizational skills and attention to details.
- Compiled and evaluated data on customer PO's by running product and account reports including daily open and allocated reports, ATP reports and bulk reports.
- Created relationships and earned a reputation for exceeding service standard goals with monthly QA scores of 100%.
- Exhibited a positive and professional energy with dealing with customers and co-workers.
- Trained and mentored new employees.
- Completed seasonal SOX audits.
Education
No Degree - Banking And Financial Support Services
UW Fox Valley
Menasha WISkills
- Positive Leader in Department
- SAP Proficient
- Works well in team setting
- Strong work ethic
- Problem solver
- Multi-tasking
- Attention to Details
- Patience
Timeline
Account Specialist
VF Outdoor
08.2007 - Current
No Degree - Banking And Financial Support Services
UW Fox Valley
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