Lonnie Valdez
Santa Fe,NM
Summary
I am a flight attendant who prides himself customer service, safety protocols, crisis management and working with people from a variety of different cultures and backgrounds.
Overview
11
11
years of professional experience
Work History
Flight Attendant
United Airlines
San Fracisco, CA
03.2024 - Current
- Demonstrated proficiency in emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Adhered to company policies regarding security measures and protocol, especially ssi.
- Be aware of the signs of someone being trafficked so it can be reported in a timely manner.
Store Support Team Member
Whole Foods Market Inc
Santa Fe, NM
10.2019 - 01.2022
- Delivers exemplary customer service while handling returns, exchanges and processing transactions.
- Adapted to the daily changes and challenges Covid-19 brought by enforcing new policies, handling stressed and frustrated customers and remaining flexible so Whole Foods could continue running operations smoothly throughout the store.
- Trained new team members during a constantly changing work environment from staffing issues, NM Covid guidelines and frustrated customers.
Guest Services Assistant
Target
Santa Fe, NM
10.2012 - 01.2019
- Responsible for handling returns, exchanges, as well as providing an excellent closing to our guests shopping experience. Whenever possible, making it right for the customer in a pleasant and professional manner.
- Enhanced sales by promoting and selling Targets Red Card’s resulting in customer loyalty for new and existing customers.
- Maneuvered between 2 locations for school while remaining flexible to work in different departments including but not limited to; electronics, cashiering, sales associate, the café, janitorial duties, cart attendant and customer service.
Education
BBA - Human Resources Management
New Mexico State University
Las Cruces, NM05-2019
Skills
- First Aid
- Emergency Response
- Guest Services
- Conflict resolution and de-escalation
Leadership
- Risk Manager for Sigma Chi Zeta Phi Fraternity
- Lead flight attendant for United
- Trained new team members during covid for Whole Foods
Timeline
Flight Attendant
United Airlines
03.2024 - Current
Store Support Team Member
Whole Foods Market Inc
10.2019 - 01.2022
Guest Services Assistant
Target
10.2012 - 01.2019
BBA - Human Resources Management
New Mexico State University