Lonnie D. Burton II
Powder Springs,Ga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Powder Springs, United States
03.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender
South City Kitchen Vinings
Smyrna, GA
01.2018 - 04.2019
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender
Hampton + Hudson
Atlanta, GA
03.2015 - 01.2018
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
Banquet Bartender
Sun In My Belly
Decatur, GA
04.2013 - 03.2015
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Set up glassware, liquor and other necessary supplies for special events.
Barback
Holeman & Finch Public House
Atlanta, GA
10.2012 - 04.2013
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Education
No Degree - Architecture
Elon University
Elon, NCHigh School Diploma -
Mceachern High School
Powder Springs, GA05.2007
Skills
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Account Management
- Customer Data Confidentiality
- Microsoft Office
- Telephone Management
- Time Management
- Social Perceptiveness
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
03.2019 - Current
Bartender
South City Kitchen Vinings
01.2018 - 04.2019
Bartender
Hampton + Hudson
03.2015 - 01.2018
Banquet Bartender
Sun In My Belly
04.2013 - 03.2015
Barback
Holeman & Finch Public House
10.2012 - 04.2013
No Degree - Architecture
Elon University
High School Diploma -
Mceachern High School
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