Lonnisha Cornwell
San Antonio
Summary
Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude. Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Admitting Clerk
California Medical Center
- Interviewed new outpatients at hospital/clinic daily and recorded patient data on medical charts
- Provided general information about outpatient care
- Answered, transferred, and took messages for busy 10 line switchboard and CB radio
- Created and distributed bi-weekly quality control report to department heads for Emergency Department that tracked number of out/new patients seen each day and week.
- Registered patients for labs, surgeries and radiology
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
- Verified patient details and insurance coverage and collected co-pays
- Arranged forms and charts for each patient
- Performed various administrative tasks by filing, copying and faxing documents
- scheduling appointments, and handling patient inquiries
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Processed medical insurance claims and payments
- Calculated collectible amount due for procedures
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Medical Biller, Accounts Receivable
Dr. David Garrero
06.2023 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Adhered to established standards to safeguard patients' health information.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies, and billing office.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Utilized various software programs to process customer payments.
- Verified accuracy of accounts payable payments, resulting in 70% reduction in payment errors and check reissues
Sterlization Processing Tech
Methodist Hospital Emergency Services
06.2024 - 07.2025
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Provided technical support during new product introductions, facilitating smooth integration into existing processes.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
- Enhanced production efficiency by optimizing processing equipment settings and workflow.
- Streamlined the calibration of processing machines, ensuring optimal performance and consistent output.
- Offered guidance on best practices for cleaning and maintaining equipment, prolonging their useful life span while mitigating risks associated with wear and tear.
- Performed routine inspections of incoming raw materials, ensuring they met established quality standards before being utilized within production cycles.
- Operated all packing and labeling equipment.
- Attended training seminars and met with vendors to understand new equipment and train other employees.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Maintained detailed documentation of maintenance schedules and repair logs, enabling efficient equipment management.
Medical Transcriber
United Healthcare, UHG
02.2020 - 11.2022
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained security and privacy of records to protect patients and providers.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Effectively communicated with client's health information management department contact to correctly interpret assignments and details.
- Managed and updated donor information in databases.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Managed electronic files and archives to keep transcripts organized and accessible.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
- Maintained 25% accuracy rate for spelling and content
Admitting Representative/ Administrative Assistant
Dr. Damisha Williams, MD.
10.2006 - 05.2013
- Scheduled appointments for new and existing patients in hospital clinics
- Supported departments/divisions Radiology, Obstetrics, Laboratory, and Pharmacy
- Prepared, transcribed, typed, edited and distributed agendas and minutes of department meetings
- Scheduled and coordinated department meetings, interviews, appointments, and travel arrangements for managers.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
- Taught patients and families to use at-home medical equipment
Education
No Degree - Sterile Processing Technology
ST PHILIPS COLLEGE
03.2024
Associate of Applied Science - Medical Billing And Coding
Parkland Business College
09.2011
Associate of Science - A.S. Degree
San Joaquin Valley College
09.2011
Associate of Science - Communications
San Diego Jr. College Office Management
04.2000
Skills
- CMS-1500 Forms
- Insurance Eligibility
- Medisoft
- ICD-9 & CPT-4 Coding
- Medical Terminology
- Insurance Verification
- QuickBooks
- PowerPoint
- Wrapping Procedures
- Decontamination and Sanitation
- Sterility Procedures
- Computerized Tracking
- Proper Storage Procedures
- Ordering Supplies
- Aseptic and Sterilization Techniques
- Compliance Training
- Instrument Inspection
- Patient Care Standards
- Equipment Monitoring
- Decontaminating Surgical Instruments
- Instrumental Analysis
- Sterile Processing and Distribution Certification
- Case cart assembly
- Electronic Charting
- Patient confidentiality
- Patient registration
- Appointment scheduling
- Payment processing
- Checking in patients
- Healthcare industry
- Telephone etiquette
- Coordinating paperwork
- Data verification
- Documenting changes
- Patient interviews
- Verifying insurance
- Insurance verification
- Checking patient details
- Eligibility requirements
- Collecting co-pays
- Obtaining payments
- Emergency room experience
- Teamwork
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Adaptable and flexible
- Multitasking Abilities
Certification
Certificate of Medical Billing and Coding, Summit Career College Medical Billing and Coding, Colton, CA
Achievements Awards
- Dean’s List
- Outstanding Customer Service
- Safety Training Instructor Award
- Outstanding Performance
- Outstanding Achievement for Marketing (DECA)
Timeline
Sterlization Processing Tech
Methodist Hospital Emergency Services
06.2024 - 07.2025
Medical Biller, Accounts Receivable
Dr. David Garrero
06.2023 - Current
Medical Transcriber
United Healthcare, UHG
02.2020 - 11.2022
Admitting Representative/ Administrative Assistant
Dr. Damisha Williams, MD.
10.2006 - 05.2013
No Degree - Sterile Processing Technology
ST PHILIPS COLLEGE
Associate of Science - A.S. Degree
San Joaquin Valley College
Associate of Science - Communications
San Diego Jr. College Office Management
Admitting Clerk
California Medical Center
Associate of Applied Science - Medical Billing And Coding
Parkland Business College