Lonnisha Hamilton
Kennett,MO
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
12
12
years of professional experience
Work History
Bakery Clerk
Walmart
Kennett, Missouri
10.2020 - Current
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Received incoming shipments of ingredients and supplies for baking operations.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Listened to guests to understand needs and help each person select optimal products and services.
Customer Service Manager
Walmart
Kennett , Missouri
08.2017 - 10.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Led team engagement to assist cross-functional departments and achieve goals.
- Worked with internal teams to understand business needs and changing strategies.
Cashier
Hays Grocery Store
Kennett, MO
04.2013 - 06.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers by providing confirmations, answering questions and offering general information.
Marketing Assistant
Focus Bank
Kennett, MO
09.2015 - 05.2016
- Tracked results from various marketing activities utilizing analytics tools like Google Analytics and Hootsuite.
- Assisted with the development and implementation of marketing campaigns.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Created presentations for internal meetings or external clients using PowerPoint, Prezi.
- Researched current trends in digital marketing to stay up-to-date with industry developments.
- Managed email campaigns by creating automated workflows and writing compelling copy for newsletters.
Education
DIPLOMA -
Caruthersville High School
Caruthersville, MO05.2016
Skills
- Supervisory Experience
- Sales
- Stock
- Data Entry
- Microsoft Office
- Billing
- Account Management
- Event Coordination
- Scheduling
- Customer Service
- Marketing
Timeline
Bakery Clerk
Walmart
10.2020 - Current
Customer Service Manager
Walmart
08.2017 - 10.2022
Marketing Assistant
Focus Bank
09.2015 - 05.2016
Cashier
Hays Grocery Store
04.2013 - 06.2016
DIPLOMA -
Caruthersville High School