Jasmine Garcia
Albuquerque,NM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Looking to tackle on new responsibilities. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Bakery Manager
Minerva Canna
01.2024 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Monitored inventory levels and identified opportunities for cost savings.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
Minerva Canna
08.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Bakery Packager
Minerva Canna
03.2022 - 08.2022
- Assisted in training new hires on proper packaging techniques, promoting uniformity across the team.
- Collaborated with other departments to ensure smooth workflow from production to shipping stages.
- Completed routine equipment maintenance, ensuring optimal functionality for consistent output quality.
- Supported team members by fostering a collaborative work environment, increasing overall productivity.
- Demonstrated flexibility in adapting to changing demands, working overtime hours when necessary to meet deadlines.
- Ensured product quality and consistency by strictly adhering to company standards and guidelines.
- Contributed to cost-saving efforts through careful use of resources such as packing materials.
- Exceeded daily production goals through effective time management and prioritization of tasks.
- Reduced waste by closely monitoring inventory levels and adjusting production accordingly.
- Played an active role in meeting compliance requirements during audits or inspections.
- Increased customer satisfaction with timely order fulfillment and accurate packaging of products.
- Adhered to food safety regulations while handling bakery items, minimizing contamination risks during packaging process.
- Utilized strong attention to detail when inspecting finished products for defects or inconsistencies before packaging them properly for shipment.
- Upheld high standards of cleanliness throughout all stages of bakery packager role, preventing cross-contamination or mixing errors.
- Contributed to workplace safety by maintaining a clean and organized workspace, reducing potential hazards.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
Customer Service Representative
The Waite Company
07.2020 - 11.2020
- As a Waite Company staff member I was responsible for performing outbound/inbound calls to promote beWellnm, which is New Mexico's Health Insurance Exchange, while working with insightly (CRM), My role was to provide free educational information to those without health insurance or to those who were shopping around for a better health insurance plan
- I also performed duties such as running errands for the company, such as picking up/dropping off mail, running to the bank to deposit checks, and running errands to pick up needed supplies
- I also was responsible for packing supplies for those who attended events, worked with Microsoft to create spreadsheets needed for projects, organized and counted inventory and made copies of important paperwork
- Lastly, I was able to attend and work a public event with the Roadrunner food bank to hand out information regarding beWellnm.
Caller Representative
Sabio Systems
07.2019 - 07.2020
- I was contracted with Sabio Systems to work for The Waite Company as a caller
- I call small businesses and talk to them about beWellnm and the health insurance options that are available
- I run errands 3 days out of the week and I perform data entry tasks.
Computer Lab Assistant
Central New Mexico Community College
09.2018 - 04.2019
- Assist students with computer software such as word, PowerPoint, and excel
- Greet students and staff
- Maintain a clean office environment.
Call Center Representative
NORC at the University of Chicago
04.2018 - 05.2018
- Call clients and take surveys
Crew Member
Bobs Burgers
07.2017 - 04.2018
- As a cashier/customer service representative my responsibilities were to maintain the lobby, help customers, cook orders, and help other crew members.
Education
Certificate - Office Receptionist
Central New Mexico Community College
Albuquerque, NM04.2019
Certificate - Medical Receptionist
Central New Mexico Community College
Albuquerque, NM04.2019
Certificate - Health, Wellness, and Public Safety
Central New Mexico Community College
Albuquerque, NM04.2019
Associate - Applied science in Integrated Studies
Central New Mexico Community College
Albuquerque, NM12.2018
High school -
Highland High School
Albuquerque, NM05.2016
Skills
- CRM Software (1 year)
- Microsoft Office (5 years)
- Data Entry (2 years)
- Phone Etiquette (3 years)
- Organizational Skills
- Inventory Control
- Front Desk (Less than 1 year)
- Cash Handling
- Typing
- Administrative Experience
- Cold Calling
- Upselling
- Customer Service (5 years)
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Supervisory Experience
- Bakery Operations
- Preventive Maintenance
- Waste Reduction
- Sanitation Procedures
- Menu Planning
- Local Sourcing
- Multitasking and Prioritizing
- Employee Training
- Inventory and Stocking
- Cash Handling and Reconciliation
- Inventory Oversight
- Scheduling and Time-Tracking
- Performance monitoring
- Basic Mathematics
- Computer Proficiency
Awards
- Presidents Choice Award, 04/01/16, This award was given to me in high school based on my accomplishments and grades I had achieved in high school
- Deans Scholarship, 01/01/16, I was awarded with the Deans scholarship award when I graduated high school to attend New Mexico Highlands University.
Timeline
Bakery Manager
Minerva Canna
01.2024 - Current
Assistant Manager
Minerva Canna
08.2022 - 12.2022
Bakery Packager
Minerva Canna
03.2022 - 08.2022
Customer Service Representative
The Waite Company
07.2020 - 11.2020
Caller Representative
Sabio Systems
07.2019 - 07.2020
Computer Lab Assistant
Central New Mexico Community College
09.2018 - 04.2019
Call Center Representative
NORC at the University of Chicago
04.2018 - 05.2018
Crew Member
Bobs Burgers
07.2017 - 04.2018
Certificate - Office Receptionist
Central New Mexico Community College
Certificate - Medical Receptionist
Central New Mexico Community College
Certificate - Health, Wellness, and Public Safety
Central New Mexico Community College
Associate - Applied science in Integrated Studies
Central New Mexico Community College
High school -
Highland High School
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