Lonora Smith

*I have a unique understanding provides a valuable perspective that enables the identification of errors in the GIS that may be overlooked by automated systems. I have experience within ArcGIS PRO, accurately digitizing legal descriptions from deeds and surveys to ensure alignment with existing parcel layers.

*I have drawn out many legal descriptions in GIS PRO to verify they align with property parcel lines and Right-of Ways.

*I have worked with almost all of Hernando County Departments seeking land or space for rentals, leases, purchases or sales.

*Have a strong sense of teamwork and helping one another with projects and/or situations where teamwork is needed.

*I have facilitated interdepartmental real estate transactions (leases, acquisitions, sales) by providing spatial analysis (drawing out legal descriptions) and preparing legal documentation for approval by our County Attorney's Office to go before the Hernando County Board of County Commissioners for their approval via Legistar.

* Most GIS Technicians only know the map; I understand how the map becomes a reality at the Board meetings.

• Responded to customer inquiries via telephone and email.
• Maintained accurate records of customer interactions in BLDSYS system.
• Assessed customer needs and provided appropriate solutions in a timely manner.
• Processed credit card transactions accurately and efficiently.
• Assisted customers with locating animals within the facility.
• Provided customer service in a timely manner.
• Provided excellent customer service to guests.
• Generated reports summarizing customer service statistics and payments.
• Scanned paper documents into electronic format for storage in computer databases.
• Updated records after each hearing or trial was concluded.
• Maintain all data entry for all incoming cases into the computer system.
• Served as liaison between the courts and law enforcement agencies when necessary.
• Processed payments for fines or fees associated with cases heard in court.
• Responded to inquiries from attorneys, law enforcement, and the public.

• Worked closely with field personnel in order to provide additional support during critical incidents.
• Provided pre-arrival instructions to callers regarding medical emergencies until paramedics arrived at the scene.
• Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
• Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
• Dispatched police officers to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
• Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
• Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.