Work Preference
Professional Summary
Overview
Work History
Education
Skills
Timeline
Store Manager

Lonya Holtchappell

Dollar General
Sterling Heights,MI

Work Preference

Desired Job Title

District Manager

Work Type

Full Time

Location Preference

On-Site

Location:

Sterling Heights, MI, USMacomb, MI

Open to relocation:

Yes

Minimum Desired Compensation

$120000/yr

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programsPaid time offWork from home optionHealthcare benefits
12
Years of experience

Dynamic Store Manager with a proven track record at Dollar General, enhancing customer satisfaction through exceptional service and strategic inventory management. Skilled in training and mentoring teams, I successfully reduced turnover rates and increased sales by implementing innovative merchandising strategies and fostering a collaborative work environment.

Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Store Manager Ladder

1 Year
Dollar General | 06.2024 - 06.2025
  • Led daily operations to ensure efficient store management and optimal inventory levels.
  • Trained and developed team members to enhance customer service and operational performance.
  • Implemented visual merchandising strategies to increase product visibility and sales effectiveness.
  • Monitored financial performance, managing budgets and reducing costs through strategic planning.

Store Manager

11 Years 2 Months
Dollar General | 04.2013 - 06.2024
  • Supervised daily store operations to ensure compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices and operational efficiency.
  • Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
  • Developed and executed promotional plans to increase foot traffic and sales volume.
  • Managed employee schedules to ensure adequate coverage during peak hours while controlling labor costs.
  • Conducted regular audits of store displays and inventory for quality assurance and compliance standards.
  • Fostered a positive team environment through effective communication and conflict resolution techniques.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

No Degree - Human Resources Development

Davenport University | Grand Rapids, MI

Skills

Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Leadership development
Supply ordering
Policies and procedures
Store displays
Staff supervision
Staff management
Sales expertise
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Opening and closing procedures
Documentation and reporting
Relationship building and management
Strategic thinker
Operations
Order management
Sales strategies
Team development
Retail sales techniques
Product merchandising
Payroll management
Sales professional
Customer response
Accurate money handling
Bank deposit procedures
Loss prevention
Bank and safe deposits
Operational efficiency
Inventory oversight
Loss prevention procedures
Retail merchandise quality standards
Strategic planning
Sales analysis
Performance reviews
Sales coaching
Maximizing profitability
Pricing strategies
Flexible schedule
Sales promotions
Leading staff meetings
Vendor management
Merchandise planning
Delegating work
Advertising and marketing
Personnel development
Project management
Marketing and promotions
Special events
Competitor monitoring
Operations oversight
Employee terminations
Talent recruitment
Culture development
Process improvements
Hourly shift management
Risk management
Promotional planning
Budget development
Database management
Systems and software expertise
Financial operations management
Security system monitoring
Revenue generation
Mathematical aptitude
Budget administration
Root-cause analysis
Partnership building
Program implementation
Report generation
Program administration
Verbal and written communication
Team building
Customer feedback analysis
Market analysis

Timeline

Store Manager Ladder

Dollar General
06.2024 - 06.2025Read More

Store Manager

Dollar General
04.2013 - 06.2024Read More

Davenport University

No Degree from Human Resources Development
Read More
Lonya Holtchappell Store Manager