Lonzale Mason
Bourbonnais,IL
Summary
Dynamic professional with a proven track record at Kankakee School District, excelling in relationship building and report writing. Adept at managing safety protocols and enhancing customer service, I leverage detail-oriented skills to foster a secure and welcoming environment. Committed to achieving operational excellence and improving client satisfaction.
Overview
25
25
years of professional experience
Work History
Security Officer
Kankakee School District
08.2016 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Home Care Provider
Help at Home Senior Care
05.2015 - 07.2020
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Store Manager
Off The Wall
03.2000 - 04.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Kankakee High School
Kankakee, ILSkills
- Relationship building and management
- Report writing
- Detail-oriented
Timeline
Security Officer
Kankakee School District
08.2016 - Current
Home Care Provider
Help at Home Senior Care
05.2015 - 07.2020
Store Manager
Off The Wall
03.2000 - 04.2015
High School Diploma -
Kankakee High School
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