Loovens Dauphin
Gate Gourmet
Elizabeth
3
Languages
9
years of professional experience
Polished Dispatcher with fantastic customer service and collaboration skills. Whom has discovered a passion for making a positive impact on the lives of others daily. Also, effective in high-stress environments, known for thriving under pressure, and maintaining professionalism.
Work History
Transportation Dispatcher
- Coordinate transportation schedules to optimize delivery efficiency and minimize delays.
- Monitor vehicle locations using GPS tracking systems to ensure timely arrivals.
- Monitor real-time traffic conditions to adjust routes on fly, avoiding delays and improving service reliability.
- Assign drivers to gates/flights
Driver Manager
1 Year 5 Months- Oversaw and coordinated daily routes for a fleet of over 50 assigned drivers, including company drivers and independent contractors.
- Provided feedback to drivers on performance improvement areas, addressed issues, tracked damage, and upheld company standards for EIPTV scores and CIS points.
- Providing feedback to drivers on areas for improvement, addressing performance issues, tracking damage and maintaining company standard for EIPTV scores & CIS points.
- Collaborated with rail and vessel yards to facilitate new freight releases, update damage statuses, and locate missing units.
- Monitored driver EIPTV (damage) scores and submitted daily reports to Terminal Manager.
- Ensure drivers are practicing pre/post trips via 2 DVIR forms being submitted daily into their profiles, if worked that day.
- Tracked all driver EIPTV (damage) scores and sent daily reports to the Terminal Manager.
- Ensured drivers practiced pre/post trips by submitting 2 DVIR forms daily into their profiles.
- Collaborating with the rail and vessel yards on the release of new freight as well as damages updates and the tracking down missing units.
Transportation Router
1 Year 1 Month- Created routes for up to 50 plus drivers throughout North & South Jersey using Omnitracs/Roadnet software.
- Planned/adjusted routes to meet customer expectations while optimizing delivery miles and fleet utilization.
- Identified and assigned backhaul orders to appropriate drivers with routes in the area to maximize route efficiency.
- Prepared loading and driver sheets detailing assigned routes, providing drivers with clear and accurate stop listings for each day.
- Inspected drivers’ pre/post trips for mechanical issues, ensuring safe operation of equipment.
Lead Dispatcher
8 Months- Lead and provided direction across all shifts throughout the dispatch team and office including but not limited to driver work scheduling, driver coaching and compliance, dispatch training and ensuring operational efficiency.
- Led and guided individual team members and the group.
- Coordinated hiring of outside contractors to recover or cover future loads using Truckers Edge, negotiating rates with carriers and brokers.
- Identified and resolved issues with driver ELDs to ensure compliance. with driver ELDs and accurately correct any discrepancies with log for smooth DOT encounters.
- Worked with software such as Omnitracs One (Drive), AirWatch, Gateway, Truckers Edge etc.
- Delivered timely updates to postal and freight customers regarding loads, including information on delays and breakdowns.
- Managed freight loads while collaborating with other regions to fulfill coverage needs. assisting other regions with driver coverage to handle all freight requests.
- Created additional, cost-effective, driver-friendly routes to meet company needs.
- Pushed company metrics and goals with team of dispatchers, drivers and day-to-day operational team members.
CSR II/DISPATCH
4 Years 5 Months- Monitored daily driving routes and communicated with drivers performing white glove deliveries in real time.
- Resolved customer-related issues for drivers throughout the day, ensuring smooth delivery operations.
- Created daily hot routes based on routing discrepancies.
- Handled the routing of up to 100 routes daily in a call center environment.
Education
Associate of Science - Criminal Justice
High School Diploma
Skills
Leadership
Teamwork and collaboration
Reliable
Organizational skills
Headworker
Self Starter
Time management
Problem-solving
Multitasking
Calm under pressure
Critical thinking
Excellent communication
Attention to detail
Languages
English
French
Creole
Timeline
Transportation Dispatcher
Gate Gourmet
08.2026 - CurrentRead More
Driver Manager
United Road Services Inc
09.2024 - 02.2026Read More
Transportation Router
E. & J. Gallo Winery - Gallo Wine Sales of NJ
02.2023 - 03.2024Read More
Lead Dispatcher
EVO Transportation
06.2022 - 02.2023Read More
CSR II/DISPATCH
XPO Logistics
01.2018 - 06.2022Read More
Union County College
Associate of Science from Criminal Justice
Read More
St. Mary of The Assumption HS
High School Diploma
Read More