Lora Fish
Flanagan,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Executive Assistant (Contract Specialist)
Transitions Hospice
Peoria, IL
04.2018 - 09.2026
- Maintained and handled confidential records, information, and documents.
- Facilitated communication between different departments within the company.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Conducted research and collected data on topics requested by executives.
- Prepared reports, agendas, minutes, and other documents as needed by the executive staff.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Processed payments and donations received in company mail and kept/maintained organized records of.
- Performed data entry tasks into various software programs including MS Excel spreadsheets and Google Sheets.
- Developed and maintained computer and paper based filing systems and organization to enhance document retrieval and organization efficiency.
- Managed expenses and completed expense reports for executive team members.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Provided optimal administrative support to enhance office efficiency and workflow., customer service and case management support.
Executive Assistant
Harbor Light Hospice
Peoria, Illinois
02.2016 - 04.2018
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for senior leadership/executive team.
- Prepared detailed agendas and materials for board meetings and executive discussions.
- Maintained confidential records and documents related to executive operations with high attention to detail.
- Assisted in communication between departments to streamline operational processes.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Conducted research and collected data on various topics for executives and senior management personnel.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Took detailed notes in meetings and disseminated information afterward.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Developed filing systems to enhance document retrieval and organization efficiency.
Business Office Manager
Morton Terrace Healthcare And Rehabilitation Centre
Morton, Illinois
01.2014 - 02.2016
- Managed daily operations of a healthcare office to ensure smooth functionality.
- Maintained budgetary controls and managed office supplies for operational needs.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Handled confidential company information in accordance with established protocols.
- Responded to incoming phone calls efficiently. and directed calls appropriately.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Organized filing systems for easy retrieval of documents.
- Attended and participated in continuing educational programs to optimize job performance.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Compiled reports from various departments on a regular basis.
- Maintained accurate records of customer accounts and transactions.
- Oversaw certain patient admissions processes and maintained accurate records in compliance.
- Handled and organized patient accounts and the distribution of patient funds.
Business Office Manager
El Paso Health Care
El Paso, Illinois
08.2012 - 01.2014
- Managed daily operations within the business office of a healthcare facility ensuring efficient workflow and productivity.
- Maintained budgetary controls and managed office supplies for operational needs.
- Oversaw certain patient admissions processes and maintained accurate records in compliance.
- Processed invoices, payments, purchase orders and other related paperwork required for business operations.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential information with discretion and integrity.
- Answered phones promptly and directed calls appropriately.
- Organized filing systems for easy retrieval of documents.
- Attended and participated in continuing educational programs to optimize job performance.
- Compiled reports from various departments on a regular basis.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of patient accounts and transactions.
- Maintained employee records, including payroll, vacation time and benefits information.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Utilized office management software and systems for streamlined operations and data management.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Assisted senior management with administrative tasks.
Business Office Manager
Flanagan Rehabilitation and Healthcare Center
Flanagan, Illinois
11.2007 - 01.2013
- Managed daily operations within the business office of a healthcare facility ensuring efficient workflow and productivity.
- Maintained budgetary controls and managed office supplies for operational needs.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Maintained employee records, including payroll, vacation time and benefits information.
- Oversaw certain patient admissions processes and maintained accurate records in compliance.
- Trained new employees on company protocols effectively.
- Processed invoices, payments, purchase orders and other related paperwork required for business operations.
- Utilized office management software and systems for streamlined operations and data management.
- Organized filing systems for easy retrieval of documents.
- Ordered supplies when necessary to keep the office running smoothly.
- Answered phones promptly and directed calls appropriately.
- Handled confidential company information in accordance with established protocols.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Attended and participated in continuing educational programs to optimize job performance.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Environmental Services Director
Flanagan Rehabilitation and Healthcare Center
Flanagan, IL
05.2003 - 11.2007
- Oversaw daily operations of environmental services team.
- Trained, supervised, and evaluated environmental services personnel.
- Developed and implemented cleaning protocols for patient safety and satisfaction.
- Collaborated with healthcare team to ensure a clean environment for patients.
- Conducted regular inspections to uphold cleanliness and service quality standards.
- Conducted regular meetings with staff to discuss performance objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Evaluated supplies and equipment to maintain optimal operational efficiency.
- Assisted in budgeting and resource allocation for environmental services department.
- Coordinated waste management practices to comply with health regulations.
- Ensured that all equipment was properly maintained and serviced.
- Followed regulations to maintain proper storage of chemicals.
- Investigated customer complaints related to environmental issues.
Education
Flanagan High School
Flanagan, ILSkills
- Executive support
- Calendar management
- Travel coordination
- Document preparation
- Contract management
- Record maintenance
- Excel spreadsheets
- Mail handling
- Confidentiality handling
- Attention to detail
- Problem solving
- Effective communication
- Customer service
- Software knowledge
Accomplishments
- I was nominated by peers and won our company's Care Champion Award at the end of 2025 or early 2026 at Transitions Hospice
Timeline
Executive Assistant (Contract Specialist)
Transitions Hospice
04.2018 - 09.2026
Executive Assistant
Harbor Light Hospice
02.2016 - 04.2018
Business Office Manager
Morton Terrace Healthcare And Rehabilitation Centre
01.2014 - 02.2016
Business Office Manager
El Paso Health Care
08.2012 - 01.2014
Business Office Manager
Flanagan Rehabilitation and Healthcare Center
11.2007 - 01.2013
Environmental Services Director
Flanagan Rehabilitation and Healthcare Center
05.2003 - 11.2007
Flanagan High School