Lora Holtsclaw
Summary
Hardworking administrative professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of customers and assignments. Excellent reputation for being a problem-solver and clear communicator with positive and upbeat personality. Eager to contribute to team success through strong organizational skills, attention to detail, and passion to improve customer satisfaction. Meticulous in completing assignments and always ready to help team members.
Overview
14
14
years of professional experience
Work History
Centralized Scheduler
Daviess Community Hospital
Washington, IN
08.2018 - Current
- Schedule diagnostic procedures with doctor's offices and patients.
- Verify insurance and obtain prior authorization for testing.
- Liaison for DCH between Employers, Employees and worker's compensation insurance for verification and approval of treatment.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Substitute Teacher
Washington Community Schools
Washington, IN
08.2015 - 08.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Secretary
Christian Discipleship Ministries
Washington, IN
01.2012 - 01.2014
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Entered data into system and updated customer contacts with information to keep records current.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
911 Emergency Dispatcher
Daviess County Security Center
Washington, Indiana
01.2010 - 12.2012
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
Bank Teller
Old National Bank
Lawrenceville, IL
08.2001 - 01.2004
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Washington High School
Washington, IN05.2001
Skills
- Detail-Oriented
- Organization and Time Management
- Customer Service
- Critical Thinking
- Appointment Scheduling
- Verbal and Written Communication
- Problem Solving
- Patient Health Information Access
- Medical Records Verification
- Calendar and Appointment Management
- Patient Referral
- Scheduling Tests and Procedures
- EHR Software
- CPT Coding
- Outpatient Procedures
- Insurance Authorizations
- Referral Verification
- HIPAA Compliance
- Adaptable and Flexible
- Relationship Building
- Computer Proficiency
- Collaboration and Teamwork
- Patient Eligibility Requirements
- Medical Coding
- Patient Billing
- Cash Handling
- Data Entry
Timeline
Centralized Scheduler
Daviess Community Hospital
08.2018 - Current
Substitute Teacher
Washington Community Schools
08.2015 - 08.2018
Secretary
Christian Discipleship Ministries
01.2012 - 01.2014
911 Emergency Dispatcher
Daviess County Security Center
01.2010 - 12.2012
Bank Teller
Old National Bank
08.2001 - 01.2004
High School Diploma -
Washington High School
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