Lora Pena
Brandon,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Frame Shop Manager
Hobby Lobby
Madison, MS
06.2018 - Current
- Increased customer satisfaction by providing personalized framing consultations and recommendations.
- Managed a team of frame shop employees, ensuring top-notch service and efficient operations.
- Maintained inventory levels for frame materials, matting, glass, and hardware to meet customer demands and reduce waste.
- Developed strong rapport with customers through excellent communication skills and attention to detail.
- Trained new employees on framing techniques, materials selection, and customer service best practices.
- Resolved customer complaints promptly and professionally, maintaining high levels of satisfaction while protecting the company''s reputation.
Assistant Store Manager
McDonald’s
Pearl, Ms
06.2012 - 06.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
General Studies
Hinds Community College
Pearl, MSSkills
- Performance Evaluation
- Sales and Marketing
- Adaptability and Flexibility
- Multitasking Abilities
- Customer Service Excellence
- Staff Training and Development
- Team Leadership
- Decision Making
- Attention to Detail
- Time Management
- Record Keeping
- Inventory Management
- Custom Framing Expertise
- Order Processing
- Conflict Resolution
- Delegating Work
- Inventory Tracking and Management
Timeline
Frame Shop Manager
Hobby Lobby
06.2018 - Current
Assistant Store Manager
McDonald’s
06.2012 - 06.2018
General Studies
Hinds Community College